superbalist.comReviews:
45,917 reviews in the last 12 months210,657 total reviews
Excellent
Most relevant positive review
Jul 26, 2024
Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman.
Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.
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Most relevant negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Dec 6, 2023
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One of my return order No. 21418386 was missing and one item is not yet refunded however the others had been refunded. The status of the item says "Cancelled".
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Dec 10, 2023
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Received this order but one I'm awaiting is still not ready for collection.. The date has passed and still nothing heard from Superbalist. I've paid already 😔
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Nov 29, 2023
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I ordered 3 items and only 2 items were delivered. To make things worse when I ask about the third item, I get refunded. I bought the items for a reason.
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Nov 30, 2023
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They don't care about the customers they bring us package like tht...and we have to wait for months for our refund......and their poor communication.
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Dec 6, 2023
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The items I ordered were needed urgently,the delivery time was perfect just that wrong item was delivered please improve the service.thank you .
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Dec 6, 2023
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No decent men’s fashion, shoe sizes never available, never on trend!!! And nothing to differentiate yourselves from the brick and mortar stores.
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Nov 30, 2023
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The second time in a row that my order did not have something that was supposedly in stock. So tiresome.
If it isn't in stock, don't list it.
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Dec 5, 2023
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I received an email that my order was allocated into incorrect warehouse, few days later my order was cancelled with no valid explanation.
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Dec 9, 2023
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I ordered a tekkie and returned it for another colour still they delivered the same tekkie that I returned I I very disappointed in them
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Nov 17, 2023
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I generally love Superbalist but you can't send a wrong order
I generally love Superbalist, but it's just not right when I specifically order a Cologne then I'm sent a Vegatable Capsule package
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Dec 9, 2023
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I HAVE NOT RCEEIVED MY ORDER, I HAVE ADVISED SUPERBALIST. JUST GOT A REFERENCE NUMBER 49537191 TODATE NO ONE HAS COME BACK TO ME
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Dec 7, 2023
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ordered a pair of shoes, got a refund because there was apparently no stock but the app and website still shows stock available
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Nov 30, 2023
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Six weeks later, no delivery
Half on an order I placed at the start of October still has not arrived, despite me being in constant contact with Superbalist.
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Nov 28, 2023
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The wrong colour product was supplied. It was sent back to exchange for the correct colour. They returned the wrong colour again
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Dec 8, 2023
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Package your products better so that they don’t get damaged on delivery! So annoyed as the item I brought is now unavailable!
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Nov 29, 2023
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My order was missing an item. My last two orders had items cancelled because the system failed to update. Really annoying
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Nov 20, 2023
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I've got an incorrect order ,logged an exchange it's been over a week and I haven't heard anything back from superbalist
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Nov 15, 2023
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First my order took over a week to be delivered then when my order was delivered the box was opened and the item was bent
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Nov 17, 2023
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I received an incorrect order on 1Nov 2023, Its still not collected do exchange, I don't see myself ever shopping here
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Nov 13, 2023
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The item I ordered was different from the image on the website. Sent it back and they just sent the same thing again!
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