superbalist.comReviews:
45,917 reviews in the last 12 months210,657 total reviews
Excellent
Most relevant positive review
Jul 26, 2024
Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman.
Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.
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Most relevant negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Nov 29, 2023
Verified review
Bought something, paid and they cancelled my order without a reason
Suggestion, remove item if it is out of stock and don’t make me pay when you’re going to cancel my order and give a reason when an order is cancelled
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Nov 13, 2023
Verified review
Ordered an item which they later said is not available asked for my bank account details to refund ita been 2 weeks and im still waiting!!!oh and now they say they will credit my account after i have my bank acc deets
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Dec 6, 2023
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Open your eyes before supporting this place.
untrustworthy, filthy business practices, poor ethic, seriously defunct customer service. Not particularly well priced, especially reckoning on the emotional turmoil you get for supporting this sh!tshow. I'm done.
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Dec 4, 2023
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My order got lost in transit. It was quite a few items and it took me some time to find all the sizes and put the order together. So I got a refund but what I actually wanted was my order and not my money back…
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Dec 4, 2023
Verified review
What you can do is update your app to stop accepting delivery fee for township addresses because your drivers dont want to deliver in townships because they get mugged. So rather create a collection point
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Nov 19, 2023
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Terrible,
Paid for a delivery on Saturday and on Sunday apparently it was scheduled.
No communication, various lies about this. Canceled the order and I have not received my money back.
So Disappointed.
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Dec 6, 2023
Verified review
There are two items which I haven't received, I have sent numerous emails with no response, tried calling, but hang on the line forever, I hung up eventually, can somebody please assist me urgently???????
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Dec 8, 2023
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Poor and unreliable service
They dont pick up the fone for hours, they deliver wrong orders sometimes, cancell some of the items and till today no refund has been paid another order took almost 3weeks ay poor and unreliable service
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Dec 7, 2023
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It was the worst experience ever. My order was cancelled without notifying me and no refund issued until I questioned it 10 days later.
It is actually what I would call disgusting.
Almost like robbery.
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Dec 4, 2023
Verified review
I’ve sent an email regarding my previous order , I even called one of the agents gave me this email address and he said I will get the help I need.
It’s been 2weeks now and I haven’t heard anything.
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Dec 7, 2023
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One of my items was not delivered and I sent numerous emails to follow up and complain- only received an email after 7 DAYS to state how busy they are and with MORE questions; no resolve…. Pathetic
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Nov 13, 2023
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Bad
I love superbalist and never been so disappointed. The quality wasn’t what l expected. Give a more detailed experience for shoppers. Felt like l could have gotten something better at China Mall🥹
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Dec 7, 2023
Verified review
I’m not happy with how you guys handled my last order and the disrespect of making me wait over 4 days to come pick up and the fact that you scheduled pick up and then don’t pitch
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Dec 10, 2023
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I ordered the diesel arges black for 2999 on order number 18812396. It got canceled due to "no stock". The very next day it was "available" again for 1500 more. Pretty shady.
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Nov 14, 2023
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Deliveries don't read the addresses and they called to confirm but still went to the incorrect address. Delivery at the main warehouse took over a week to be delivered.
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Nov 29, 2023
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Bad, because I have log in a return last week Monday even today they have not collected it they keep on rescheduling and I haven't received the money in my account.
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Dec 6, 2023
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One of my return order No. 21418386 was missing and one item is not yet refunded however the others had been refunded. The status of the item says "Cancelled".
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Dec 10, 2023
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Received this order but one I'm awaiting is still not ready for collection.. The date has passed and still nothing heard from Superbalist. I've paid already 😔
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Nov 29, 2023
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I ordered 3 items and only 2 items were delivered. To make things worse when I ask about the third item, I get refunded. I bought the items for a reason.
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Nov 30, 2023
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They don't care about the customers they bring us package like tht...and we have to wait for months for our refund......and their poor communication.
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