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bike-discount.de/en
Reviews:

16,677 reviews in the last 12 months60,139 total reviews  

4.81
Excellent

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Most relevant positive review

Jan 18, 2024
 Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Nov 13, 2023
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your feedback and enjoy your order. Is there anything else we can do for you? You are very welcome to contact us at any time using our contact form.
Nov 5, 2023
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Nov 2, 2023
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication about a problem in our system from you. If you have any problem with your ordered items, please contact us through our contact form. Thank you for your understanding.