blumenshop.com- Logo - reviews

blumenshop.com
Reviews:

1,037 reviews in the last 12 months2,266 total reviews  

4.69
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Sep 23, 2024
 Verified review
I ordered flowers for a friend and asked that it be delivered to her house. She was not at home at the time of arrival and the flowers were sent back to the post office where she was not able to pick it up for 24 hours therefore leaving the flowers to get squished and wither away. I’ve attached photos showing the kind of care provided to the flowers. Several flowers did not survive the 24 hour period with the minimal water provided in the bouquet. I don’t understand why you couldn’t have left the flowers at the door and wait for her to pick them up? They were supposed to be a surprise for my friend and she got a crumpled up bouquet that was not what I paid for. Next time I would highly advise explaining to your delivery workers to drop off the flowers at the door. What’s the worst that going to happen? Who is going to steal flowers from someone?

Most relevant negative review

Aug 28, 2024
 Verified review
Review of Blumenshop Flower Delivery Service I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home. As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned. Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for blumenshop.com

 Sort by  
Relevance
Aug 2, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 8, 2024
Danke für deine 5-Sterne-Bewertung.
Aug 2, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 8, 2024
Danke für deine 5-Sterne-Bewertung.
Aug 2, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 8, 2024
Danke für deine 5-Sterne-Bewertung.
Jul 31, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 8, 2024
Danke für deine 5-Sterne-Bewertung.
Aug 28, 2024
 Verified review

Amazing flowers -Horrible delivery by DHL in Germany

Review of Blumenshop Flower Delivery Service I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home. As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned. Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
Report review
Answer by blumenshop.com
Aug 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize again for this.
Aug 5, 2024
 Verified review
The flowers were very wilted, and I had to throw them away. As I was away, I didn't get pictures to be able to show. Another Issue was that they came late in the day (3pm or so) so they would have been sitting in the DHL van all day (not good) The fact I paid extra to make sure the flowers got there on the particular day, I am not at all happy.
Report review
Answer by blumenshop.com
Aug 20, 2024
Thank you for your feedback. We are very sorry that you are not satisfied with the appearance of the bouquet. In order for us to resolve your issue to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 10, 2024
 Verified review
The delivery was 3 days late after paying quite a lot more to have express delivery. When giving feedback I was fobbed off with a free delivery offer if I was to buy something else within 7 days. Felt like they knew that the delivery is a weak spot and had a policy in place that most right thinking would not take up. Shame.
Report review
Answer by blumenshop.com
Aug 12, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Aug 14, 2024
 Verified review
The flowers were good looking but I did check for an anonymous website delivery and the delivery company was completely displaying your name on their app. The surprise effect was messed up.
Report review
Answer by blumenshop.com
Aug 14, 2024
Thank you for your positive review. We are sorry that your Order wasn't delivered anonymous.
Aug 18, 2024
 Verified review
the product was not like the picture on the web,very few flowers.
Report review
Answer by blumenshop.com
Aug 20, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
Aug 20, 2024
 Verified review
Improve your flower quality or reduce half the price
Report review
Answer by blumenshop.com
Aug 29, 2024
Thank you for your feedback. We are very sorry that you are not satisfied with the appearance of the bouquet. In order for us to resolve your issue to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 18, 2024
 Verified review
the flowers have withered a little
Report review
Answer by blumenshop.com
Aug 20, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers.
Aug 28, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 29, 2024
Vielen lieben Dank für deine 3-Sterne-Bewertung. 🌸
Aug 22, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 29, 2024
Vielen lieben Dank für deine 3-Sterne-Bewertung. 🌸
Aug 1, 2024
 Verified review
Report review
Answer by blumenshop.com
Aug 8, 2024
Danke für deine 3-Sterne-Bewertung. Gerne kannst uns näheres Feedback unter https://www.blumenshop.de/hilfe zukommen zu lassen, damit wir unseren Service verbessern können. 🌸
Jul 13, 2024
 Verified review

Perfect

A really good service provider to send flowers abroad, my long distance girlfriend is always the happiest when she receives the bouquets, they are really well packaged and freshs, with no delay
Report review
Answer by blumenshop.com
Jul 15, 2024
Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that you were able to bring joy to the recipient with your floral greeting. We are looking forward to your next order. 🌸
Jul 7, 2024
 Verified review
I sent my 96 year old father, last name Rose, some of your roses while he was in the hospital. He had 'never seen more beautiful flowers'. That's saying something!
Report review
Answer by blumenshop.com
Jul 9, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service and that you were able to put a smile on the face of the person you gave the gift to with your floral greeting.🌸
Jul 12, 2024
 Verified review

Easy, efficient and value for money

My purchase was easy to make and the flowers were exactly as shown in the advertising photograph. I was kept informed of the progress of the order. Very pleased.
Report review
Answer by blumenshop.com
Jul 12, 2024
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Jul 25, 2024
 Verified review
My order was delivered as requested on the specific date, it could be improved at Keats giving a time frame when the delivery is going to happen
Report review
Answer by blumenshop.com
Jul 25, 2024
Thank you very much for your feedback.
Jul 8, 2024
 Verified review
They always do a great job. In few times when things go wrong even if its not their fault they fix it right away. Great job...
Report review
Answer by blumenshop.com
Jul 9, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Jul 26, 2024
 Verified review
Perfect. Flowers as chosen, fresh and in great condition. Packaged and presented well. Delivered on time.
Report review
Answer by blumenshop.com
Jul 26, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸