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wunderlich.de/en
Reviews:

416 reviews in the last 12 months426 total reviews  

4.71
Excellent

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Most relevant positive review

Aug 9, 2024
 Verified review
Well. The items are as always highest quality. Although there are other providers of motorcycle accessories, yours are always best looking and high quality to me, even if not the cheapest ones :). This is my second BMW motorcycle now that I’m adding your accessories to and every time I do it, I know it will fit the place and the purpose perfectly. Service is top notch. Always with the kind response even if I’m the annoying one - sorry :). Payment methods flexible and always very well packed items. No worries for the delivery damage. I could only ask for new accessories to be designed and put on market faster, but when it comes to brand new models of bikes, it must take time to assure what I wrote above. Anyway it is a pleasure adding new stuff from time to time. Hope to continue with new ‘W’ accessories on my current bike and in the future.

Most relevant negative review

Jun 3, 2024
 Verified review
Bought the bar risers for my 2024 K1600Gtl. The right side needed trimming of some metal on the raised part so i had to struggle mounting it. The left was perfect and easy fit. When i complained they believed it was a assembly error….. Can’t see how that is even possible as they are just spacers you install. Tried to send pictures as they wanted, but their Mail supplier rejected them. Not impressed with their customer service as it seems that production fails can not happen. First bought cheap AliExpress bar risers that fitted perfect but moved the bar back too much. Theese bar risers cost 10 times more, but had to be modified to fit …..
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Reviews for wunderlich.de/en

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Aug 10, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service. Best regards from Grafschaft, Your Wunderlich Team
Aug 10, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 10, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us. Best regards from Grafschaft, Your Wunderlich Team
Aug 9, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 9, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 9, 2024
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Answer by wunderlich.de/en
Aug 12, 2024
Dear Wunderlich Customer, Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us. Best regards from Grafschaft, Your Wunderlich Team
Aug 8, 2024
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Answer by wunderlich.de/en
Aug 9, 2024
Dear Wunderlich Customer, Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us. Best regards from Grafschaft, Your Wunderlich Team
Aug 7, 2024
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Answer by wunderlich.de/en
Aug 8, 2024
Dear Wunderlich Customer, We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service. Best regards from Grafschaft, Your Wunderlich Team
Aug 7, 2024
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Answer by wunderlich.de/en
Aug 8, 2024
Dear Wunderlich Customer, Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us. Best regards from Grafschaft, Your Wunderlich Team
Aug 6, 2024
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Answer by wunderlich.de/en
Aug 7, 2024
Dear Wunderlich Customer, We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service. Best regards from Grafschaft, Your Wunderlich Team
Aug 6, 2024
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Answer by wunderlich.de/en
Aug 7, 2024
Dear Wunderlich Customer, Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us. Best regards from Grafschaft, Your Wunderlich Team
Aug 3, 2024
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Answer by wunderlich.de/en
Aug 5, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 3, 2024
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Answer by wunderlich.de/en
Aug 5, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 2, 2024
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Answer by wunderlich.de/en
Aug 5, 2024
Dear Wunderlich Customer, We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service. Best regards from Grafschaft, Your Wunderlich Team
Aug 2, 2024
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Answer by wunderlich.de/en
Aug 5, 2024
Dear Wunderlich Customer, We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service. Best regards from Grafschaft, Your Wunderlich Team
Aug 1, 2024
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Answer by wunderlich.de/en
Aug 2, 2024
Dear Wunderlich Customer, Your positive feedback has reached us, and we would like to express our heartfelt gratitude. It brings us joy to know that we have met your expectations. We remain at your service. Best regards from Grafschaft, Your Wunderlich Team
Aug 1, 2024
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Answer by wunderlich.de/en
Aug 2, 2024
Dear Wunderlich Customer, We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well. Best regards from Grafschaft, Your Wunderlich Team
Aug 19, 2024
 Verified review

Purchase not delivered!

On the 2nd of July I have ordered a Wunderlich passenger luggage carrier Articlenr. 11860-100, order number: 79947 that was €299 plus €19.90 shipping taxes. Not only wasn't delivered yet, bur after talking to my bank (ING) representative I found out that the amount thogh alocated was not claimed by Wunderlich. I don't understand, there was nothing on the site saying they don't deliver to Romania, the order has been confirmed, yet I still don't have the merchandise I've purchased, nor do I have the money spent on it. Please fix this. Thank you!
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Answer by wunderlich.de/en
Aug 21, 2024
Dear Wunderlich customer, Thank you for your feedback and for sharing your perspective! We would like to clarify what happened with your order: Your order was placed on July 3rd with an open/unconfirmed payment status, which did not change until August 5th. On that date, it appears you noticed the pending payment status and completed the payment. However, after one month, our automated systems no longer recognized the order as active. We would have appreciated the opportunity to speak with you directly before you posted a negative review on TrustedShops. Additionally, the comment regarding our inability to deliver to your country is inaccurate—if we were unable to deliver to your location, we wouldn’t have accepted the order. We have now manually reactivated your order, and you will receive your delivery soon. Feel free to contact us any time ( +49 2641 3082240 or export@wunderlich.de) and have a nice day ahead, Your Wunderlich Team
Aug 4, 2024
 Verified review

Don't usr UPS as your carrier

I didn't receive my goods as the carrier (UPS) delivered three times, but because I wasn't at home, took them away again. The next thing I new I received a credit from Wunderlich. I spoke to the carrier after their second try and they agreed to deliver the goods to my local UPS drop off point, but instead they tried to deliver to my house again. As I work during the day, there was never any chance of me being at home to accept delivery. Either deliver to a UPS drop off point as agreed or deliver out of working hours Frustrating.
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Answer by wunderlich.de/en
Aug 7, 2024
Dear Customer, We apologize for the inconvenience caused by the shipping provider. We have reviewed the situation and found that the shipping provider was unable to successfully deliver your order. As a result, we have already refunded the full invoice amount to you. Please note that we do not have direct control over the work of our shipping providers. However, we will document incidents like this and address them with the shipping provider at the appropriate time to prevent such issues as much as possible. If you have any further questions or if there is anything else we can do for you, please do not hesitate to contact us. We strive to make your shopping experience with us as pleasant as possible. Once again, thank you for your understanding and patience. Best regards from Grafschaft, Your Wunderlich Team
Aug 12, 2024
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You’ve asked me to give feedback before I’ve received the order..
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Answer by wunderlich.de/en
Aug 16, 2024
Dear Wunderlich Customer, Thank you very much for your order and your feedback. We would like to apologise for the delay in delivery and provide you with an explanation. Your order was processed promptly after receipt and prepared for dispatch. Unfortunately, the shipment to the United Kingdom was unexpectedly delayed due to customs clearance and the associated processes. We understand that this is very frustrating for you and regret that the delivery was delayed by almost two weeks as a result. We are aware that you may have received a request for feedback on your order during this time. This message is sent automatically and unfortunately does not take into account whether the goods have already arrived with you. We apologise for any inconvenience this may have caused. We are working closely with our shipping partners to ensure that such delays are minimised in the future. However, customs procedures can sometimes be difficult to predict, especially with international shipments. We hope that the order has now safely arrived with you and that you are satisfied with the product. Once again, thank you for your patience and your trust in us. If you have any further questions or concerns, please do not hesitate to contact us. Best regards from Grafschaft, Your Wunderlich Team