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Most relevant positive review
Apr 14, 2024
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Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
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Aug 12, 2024
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Good info about the product I purchased- made making the choice easier for me. Above average purchase proccess. Could be a bit more user friendly purchase-form- asks the same data too many times over and then successfully completes the purpose as intended. Like reduce the middlesteps by 1 middlestep and it's more optimized. Otherwise good attitude for customer care and customer welfare. Good shopping experience so far. I recommend bergfreunde, because they keep quality and customer satisfaction in high regard. Just 1 middlestep in te purcase your item form doublechecks the data twice..., then lets you pay for the item and tells you if payments successful and order verified. No unwanted clitches, relatively fast response to button-clicks, could be faster to reach to the payment, when I am sure I picked the right product for me. Only bad if a customer mis-chooses the product because it makes ordering and paying a bit faster. Otherwise responsive web environment, good customer satisfaction policies, quite accurate data about the products(running shoes). Only lacking the running shoes size comparison, needed to google to make sure, I picked the right size, because I doubted in my memory, but my memory was correct this time. Would have wanted to get the size comparison table from bergreunde, instead of googling for it. adding the size comparison data: US; UK Europe, Japan size type of thing makes choosing the product size more convient. Less risk for picking the wrong size nr for your running shoes. Thankfully salomon's (what bergfreunde sells) stuff is true to the standard size nr most of the times- makes it easier for customers, but the table would help to avoid doubleguessing and mispurchase on other producers who'se size determination is a bit iffier in comparison to salomon's.
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Aug 21, 2024
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Always a good experience - however!
Always a good experience. However, when I recently ordered a cycling jacket for my wife, I had to return it as it didn't fit. I returned it and ordered the size above. Again, this did not fit and I have just returned it. The size of the jacket did not match the size chart offered on the website in any way. This cost me time and money.
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5 days ago
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Recent Purchase
With so many fake companies and irresponsible scammers out there it is refreshing to find a First Class Fast Efficient Courteous Company who believe in holding onto customers by offering a quality service. I definitely will be recommending them to my friends and have no hesitation in dealing with them again......
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13 days ago
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Excellent items, prices and services!
Excellent items, prices, and services! A shop that never fails. Their customer service is nothing I've experienced in Europe. Only companies in the US have such a level of customer care. A+++
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4 days ago
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A great range of stock, well priced. The site responded quickly and kept me informed through the tracking process of my purchased goods
Thank you Berg Freunde
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Aug 17, 2024
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The walking sticks were on the website as Eu24, but it came up as Eu 29 at checkout.
Also, it said Eu 5 discount if become a member. This did not happen.
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9 days ago
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Ordered shoes - got them delivered
Ordered shoes. Used this e-shop before. No problems at all. Shipping was quick to Lithuania. Never had to return anything so I can't comment on that.
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Aug 21, 2024
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Trustful
The shop work great, have clear information, nice prices and service. I have bought before and the products arrive on time and perfect.
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Aug 13, 2024
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Best stuff for an excellent price. Immediate contact and free insurance of package. Fast delivery. Simply - excellent!
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5 days ago
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Well organized site, with good information about products, keep the basket open until I made my choice. Userfriendly.
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Aug 23, 2024
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Everything went fine, the only thing is that took a bit longer the shipping time. Anyway I do recommend. 👍