airfrance.us

Reviews:

I have been using the reward calendar for booking trips in the past - which is an extremely helpful tool. For about two months that tool is no longer available, which makes the process of booking online very tedious. A user needs to check each day and different airports for what they can afford. If you are booking for two people or more it becomes even more challenging. I have called AF, and have gotten a variety of responses. The last one, Andrea at AF said there was a”glitch” and clients and AF booking agents were never supposed to see the calendar of reward travel … rather both groups are supposed to search for flights day by day. The calendar only works for cash purchases. I said “WHAT?” I have been searching this way for a couple of years, and now the “glitch” was fixed by not allowing such a helpful tool to be removed?? Once I hung up, I checked award travel with my husband’s account and “Voila” it worked! However, after checking award travel a few times, it disappeared again. I have recommended people sign up for the AF flying blue program (2 people signed up for your credit card as a result) in the last year. I think you have a good program, however I am not understanding the contradictory responses from your employees and the removal of a very practical and useful trip planning tool, that has no downsides that I can see. Other airlines use such similar tools. It also frees up the phone lines if people can plan their trips online. I suggest you rethink this or fix the new “glitch” if it was unintended.

Dear Air France Customer Service, I am writing to express my disappointment and frustration regarding my recent experience with your airline. I am a frequent business class passenger, and I have always chosen Air France for its reputed excellence in service. However, on my most recent flight, I encountered several issues that have compelled me to inform you of my dissatisfaction. Firstly, there was a lack of competence displayed by the airport personnel and authorities. Despite booking a business class ticket, I was surprised to learn that there was no provision for business class passengers' transportation. This is highly unprofessional and not in line with the level of service that I have come to expect from Air France. Moreover, the wait that ensued was unacceptable. After being informed that there would be no separate transportation, I was made to wait in a bus for over 20 minutes until it was full of passengers. This unnecessary delay caused inconvenience and discomfort to all passengers involved. Additionally, once we finally reached the plane, we were forced to wait an additional 15 minutes inside the bus before being allowed to board. Such delays only serve to tarnish Air France's reputation and detract from the overall customer experience. It is my earnest request that Air France takes swift action to rectify these issues with the airport personnel and authorities. Measures need to be put in place to ensure the smooth and efficient transportation of passengers, especially those in business class. This will not only improve the airline's reputation but also demonstrate a commitment to providing a superior level of service. I trust that Air France, being a reputed and esteemed airline, will take this complaint seriously and address the shortcomings I have raised. I hope that my feedback will contribute to the ongoing effort to enhance the overall passenger experience. Thank you for your attention to this matter. I look forward to a prompt response and a satisfactory resolution. Yours sincerely, Hicham Bennani