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Most relevant positive review
Jun 28, 2024
Verified review
I have been using the reward calendar for booking trips in the past - which is an extremely helpful tool. For about two months that tool is no longer available, which makes the process of booking online very tedious. A user needs to check each day and different airports for what they can afford. If you are booking for two people or more it becomes even more challenging. I have called AF, and have gotten a variety of responses. The last one, Andrea at AF said there was a”glitch” and clients and AF booking agents were never supposed to see the calendar of reward travel … rather both groups are supposed to search for flights day by day. The calendar only works for cash purchases. I said “WHAT?” I have been searching this way for a couple of years, and now the “glitch” was fixed by not allowing such a helpful tool to be removed?? Once I hung up, I checked award travel with my husband’s account and “Voila” it worked! However, after checking award travel a few times, it disappeared again.
I have recommended people sign up for the AF flying blue program (2 people signed up for your credit card as a result) in the last year. I think you have a good program, however I am not understanding the contradictory responses from your employees and the removal of a very practical and useful trip planning tool, that has no downsides that I can see. Other airlines use such similar tools. It also frees up the phone lines if people can plan their trips online. I suggest you rethink this or fix the new “glitch” if it was unintended.
Dear Air France Customer Service,
I am writing to express my disappointment and frustration regarding my recent experience with your airline. I am a frequent business class passenger, and I have always chosen Air France for its reputed excellence in service. However, on my most recent flight, I encountered several issues that have compelled me to inform you of my dissatisfaction.
Firstly, there was a lack of competence displayed by the airport personnel and authorities. Despite booking a business class ticket, I was surprised to learn that there was no provision for business class passengers' transportation. This is highly unprofessional and not in line with the level of service that I have come to expect from Air France.
Moreover, the wait that ensued was unacceptable. After being informed that there would be no separate transportation, I was made to wait in a bus for over 20 minutes until it was full of passengers. This unnecessary delay caused inconvenience and discomfort to all passengers involved. Additionally, once we finally reached the plane, we were forced to wait an additional 15 minutes inside the bus before being allowed to board. Such delays only serve to tarnish Air France's reputation and detract from the overall customer experience.
It is my earnest request that Air France takes swift action to rectify these issues with the airport personnel and authorities. Measures need to be put in place to ensure the smooth and efficient transportation of passengers, especially those in business class. This will not only improve the airline's reputation but also demonstrate a commitment to providing a superior level of service.
I trust that Air France, being a reputed and esteemed airline, will take this complaint seriously and address the shortcomings I have raised. I hope that my feedback will contribute to the ongoing effort to enhance the overall passenger experience.
Thank you for your attention to this matter. I look forward to a prompt response and a satisfactory resolution.
Yours sincerely,
Hicham Bennani
I REALLY appreciated the time that someone spoke to me on the phone and walked me thru how to make a "multi-city" ticket purchase. I found a great fare online but wanted to have a two-day layover in Paris. I could not understand how to do this online so I called. The agent quoted me the same price and then walked me thru how to make the purchase online.
It took me 45+ minutes on another airline just to talk to someone on the phone. That was not the case with Air France.
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2 days ago
Verified review
Prices a bit high
Prices too high.
Prices too high.
Would prefer to be able to see seats available before booking flight and before entering passenger info.
Would like more details on type of aircrafts.
Would like to know what points from various credits cards, other airlines can be applied to purchase AF tickets.
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13 days ago
Verified review
all the extra charges
I like how easy the website is to navigate. All the extra little charges for this or that as you click economy is annoying. All people want when they fly is a ticket and an advance seat assignment. As you book you realize that if you want a bag checked, a seat, etc it is all extras.
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Oct 11, 2024
Verified review
The website was relatively easy to navigate. Except when it came to choosing my seat. I am unable to change it to 47G, which is what I had originally. When I went back to change it from 46G, the 47G was unavailable. I tried different ways but I was unsuccessful to change my seating.
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Oct 1, 2024
Verified review
Easy to navigate. As a travel agent, I use a lot of air carrier websites. Yours (besides Delta, which is the best) is one of the bet. But I wish AF would include more items like seats in the fares. And AF doesn't honor Delta FF #s.
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12 days ago
Verified review
I like the user friendly booking program. But the program did not allow me to claim my voucher towards my new ticket. Need to improve voucher and refund process please. I still have a voucher that I am have difficulty claiming
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Oct 2, 2024
Verified review
Efficient process but better transparancy required
ease and speed was good. you could do better in transparency. I bought premium economy seats and later it came out that I had to pay more to choose seats in 2 legs of the itinerary. that was not fair.
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Oct 9, 2024
Verified review
Great staff, bad food
Aircrew was very friendly and helpful. Economy seats had more leg room than expected, so that was a huge plus, but the cabin was kept too warm and the meals were entirely underwhelming.
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Oct 16, 2024
Verified review
Good, but costs too many miles
Prices having gone up, I enjoyed the possibility of using miles to reduce the price. However it costs a large amount of miles to get only $215 off
:( That was a disappointment
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Oct 12, 2024
Verified review
I liked overall experience but it would be great that it gives more description about lounge. I needed to Google to decide what to do.
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Sep 30, 2024
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It was a regular flight. Annoying that the 12:50 flight to Hamburg appears to always be delayed due to late arrival of the aircraft.
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Oct 11, 2024
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The process Was Easy But Not Enough Information
The process was easy but I was unable to determine if we will be getting the new business class configuration on the 777.
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4 days ago
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I remember a time where the 1st bag was included in the price . Now everything is an extra payment that’s sad 😔
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11 days ago
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Very easy to use but my info didn’t automatically migrate to the app I download right after booking my ticket. N
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Oct 15, 2024
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Wanted to reserve business one way and premium economy the other way and was unable to do it.
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5 days ago
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Would have liked to be able to select my seats online. Was able to accomplish by calling.
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Oct 16, 2024
Verified review
love your airline. always a great experience.
make it easier to upgrade from economy.
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10 hours ago
Verified review
Unable to add documents on the site
..once added they kept disappearing
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2 days ago
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Seat Availability
Allow passengers to see seat avaiability BEFORE creating a booking.
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Oct 4, 2024
Verified review
Did the ticket purchase all online. Process was easy to follow