Great product, poor digital service.
First I tried to and an item to my order after it's been porceesed, so it could be included in the same delivery.
That wasn't possible.
Therfore I had to make a whole new purchase, and delivery charge.
Regarding this I tried to contact custom support, but only an chatrobot was avaliable to assist.
I tried to get in contact with an agent, it said not available.
According to the schedule on the wepage it was supposed to be agents avalibe. I tried different times on the same day, a Monday.
Also regarding packages, the items are not well presented in the packing, it don't look nice, like someone throwed it in some plastic bag and then in a box. Therfore the first impression is not nice. For such a great product.
Also to make a return, one have to do so in an physical store, with is unusual when purchasing online.
That's it for now.
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