gardens4you.ie
Reviews:

556 reviews in the last 12 months5,463 total reviews  

4.48
Good

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Most relevant positive review

Mar 7, 2024
 Verified review
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots... I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...

Most relevant negative review

Mar 14, 2024
 Verified review
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
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Reviews for gardens4you.ie

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Dec 6, 2023
 Verified review

Receieved a refund with no explanation…

Received a refund with no explanation and delivery was not refunded. Very disappointing
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Answer by gardens4you.ie
Dec 7, 2023
You received an automatic email (who maybe arrived in spams or deleted items) because the Poinsettia Jester Red are not allowed for country and Ireland as mentioned on our site. Unfortunately, there's nothing we can do about it.
Oct 8, 2023
 Verified review
Slow delivery. Still not received. I thought it was an Irish company but is not.
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Answer by gardens4you.ie
Oct 9, 2023
After dispatch, deliveries take an average of 4-5 working days, not including weekends and public holidays. We are based in Holland and have been shipping to 22 countries in Europe, including our customers in Ireland, for over 20 years. When you click on about us, the history of the company is explained and our address published on the site is no secret to anyone.
Oct 17, 2023
 Verified review

Plantes peu développées

Vendre des plants bien formés et non des boutures à peines développées.
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Answer by gardens4you.ie
Oct 19, 2023
Nous vendons uniquement des plantes de pépinières cultivées dehors toute l'année. Nous avons 6ºC ici en Hollande. Nous sommes à 42 jours du début de l'hiver et les Hortensias sont des arbustes à feuilles caduques. Comme beaucoup de plantes, ils subissent un processus naturel qui laisse une empreinte visuelle distincte sur leur feuillage fanés, car ces plantes ne sont pas traitées chimiquement. À l'approche de l'hiver, les hortensias commencent à perdre leurs feuilles. Ce processus, parfois perçu comme un déclin, est en fait une adaptation stratégique de la plante pour économiser de l'énergie. Les feuilles, devenues moins nécessaires en raison de la diminution de la lumière du soleil et de la baisse des températures, entrent dans une phase de sénescence. La sénescence marque la fin de la vie utile de la feuille et un caillot se forme à la base de chaque feuille, interrompant la circulation de la sève. Ce processus naturel entraîne un dessèchement progressif des feuilles, qui deviennent de plus en plus fragiles et finissent par se détacher de la plante. Il ne faut pas s'inquiéter de ce processus naturel. Les plantes et leurs feuilles déclinantes, se préparent en fait à l'hiver d'une manière plus résistante. En perdant temporairement leurs feuilles, elles économisent de l'énergie pour survivre aux rigueurs de la saison froide. Rassurez-vous, une fois plantés dans un sol bien drainé, ils se développeront normalement au printemps. La commande est garantie jusqu'au 1er mai 2024.
May 18, 2024
 Verified review

Poor delivery

There was no explanation that delivery by dos would take so long.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. We are very sorry that you are disappointed with the delivery. On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time. If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Sep 28, 2023
 Verified review
The plants I ordered were broken and looked like they were died
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Answer by gardens4you.ie
Sep 28, 2023
We deeply regret the inconvenience caused by the damaged plants you received. Please accept our sincerest apologies for this issue, and thank you for bringing it to our attention. To better assess the extent of the damage and address the situation appropriately, could you kindly provide us with photographs of the damaged products? This visual documentation will assist us in evaluating the severity of the damage. We would also like to remind you that our warranty is valid until May 1, 2024. We are fully committed to ensuring your seamless shopping experience and will work diligently to rectify this situation. Once we receive the photographs, we will be able to discuss available options, such as replacing the damaged plants or refunding your order. Our priority is to ensure your complete satisfaction with your purchase. You can send the photographs of the damaged products to our customer service we wil be happy to solve the issue.
Apr 14, 2024
 Verified review
Dead plants, poor customer care, don’t waste your money.
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Answer by gardens4you.ie
Apr 16, 2024
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
May 4, 2024
 Verified review
I haven’t received my order yet ! So J can’t rate it !
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Mar 2, 2024
 Verified review
Was charged twice for one delivery
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Answer by gardens4you.ie
Mar 5, 2024
As we previously informed you, it is preferable to group your purchases before sending the order and payment, as once the orders arrive in our system, it will not be possible to group them together. Everything is automated, and we ship to 22 countries in Europe. Unfortunately, you had the opportunity to cancel your two orders and make a single one, but the request did not arrive in time. Please note that we do not profit from the shipping fees, as we contribute €3 per shipment.
May 17, 2024
 Verified review
Plants look dead on arrival
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Dec 10, 2023
 Verified review
Plants were mere cuttings
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Answer by gardens4you.ie
Dec 11, 2023
It's important to note that in winter, especially during temperatures as low as -4ºC, the growth of plants like rhododendron can indeed slow down or even cease. This is a natural response to colder conditions, and certain species may appear twig-like during this period. You just need to protect the base with some mulch or some straw during the winter. Do not worry once planted in a well drained soil the plants will develop mid-spring season we offer guarantee until the 01/05/2024.
Sep 30, 2023
 Verified review
Order has not arrived
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Answer by gardens4you.ie
Oct 2, 2023
After shipping delivery to Ireland can take 4-5 working days (average) wekend and bank holidays not included. According to dpd parcels 05162158793377 and 05162158793378 tracking informations will be update this evening we expect delivery tomorrow. If not please contact our customer service ASAP with your full shipping details.
Dec 24, 2023
 Verified review
Not delivered
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Answer by gardens4you.ie
Dec 29, 2023
Thank you for bringing your concern to our attention. We apologize for any inconvenience you have experienced with the delivery of your parcel. To better assist you and investigate the matter with DPD, we kindly ask that you contact our customer service directly. Please provide your full shipping address and any relevant details about your order. Our team is committed to resolving this issue promptly.
Aug 22, 2024
 Verified review
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Apr 29, 2024
 Verified review
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time. If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Apr 10, 2024
 Verified review
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Answer by gardens4you.ie
Apr 16, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Mar 13, 2024
 Verified review
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Answer by gardens4you.ie
Mar 14, 2024
We noticed you left a one-star rating without any comment. We would love to hear more about your experience and any feedback you may have. Please feel free to share your thoughts with us so we can address any concerns you may have.