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Mar 7, 2024
Verified review
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
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Reviews for gardens4you.ie
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Mar 7, 2024
Verified review
Young trees damaged during transport
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
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Feb 9, 2024
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Ordered bare rooted phlox and achillea and I am very happy with the quality. The number of roots that arrived was very satisfying, also as I think if they were on the smaller side, then a few extra were added to the order. This alone would encourage me to order again, there’s nothing worse than feeling ripped off.
I followed the email instructions and soaked the plants for a few hours before potting up. The roots plumped up and there was signs of growth.
I ordered 6 Asters but only received 5. I was offered a refund because to replace the missing plant would cost more than the postage. So! I wanted 6 and it wasn't my problem that they left me one short. This is the second time this has happened recently - another supplier gave me 10 bulbs instead of 12 which is also annoying. Apart from this my other items in the order were fine and packaging and speed of delivery were very good!
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Answer by gardens4you.ie
Oct 26, 2023
We're sorry if you missed an Aster bulb in the package. For reasons of minimum package weight, shipping costs (€14.95) and C02 our system automatically refunds the item at €1.92. This is a decision we have taken because the parcel could not be handled by the carrier.
Dec 18, 2023
Verified review
Great site. Easy to use , quick responses.
Easy to use website, quick responses and quick delivery. Packages very well.
The plants were bought as a gift and instructions for 'planting out' were forwarded which was great to receive but as someone who doesn't have a huge amount of knowledge about plants it would have been good to receive a little 'how to care for your plant' card as I'm responsible for keeping them alive until they're gifted. 😳😵💫
Overall very pleased.
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Mar 13, 2024
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Order arrived within few days of ordering. Flowers were in excellent condition. Delighted with service.
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Jan 25, 2024
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Everything arrived quickly, safely and well packaged. it really is cool just how everything is transported. My only minor gripe is that there are no plant labels on the plants in a similar manner to most garden centres. The names of the plants are on the pots but once we remove the plants and plant them, there is no way to label them when they are in the ground. Would definitely buy here again.
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Apr 10, 2024
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Everything arrived well packaged but smaller than I expected
Everything arrived well packaged. I was a little disappointed with the size of everything They were way smaller than what I would get at local garden center or from other Irish websites I use more regularly. I hadn’t realized they were coming from Netherlands but they were all alive and looker healthy… just extremely small . Hopefully they all take off and grow well once potted ip
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Answer by gardens4you.ie
Apr 16, 2024
We're glad to hear that everything arrived well packaged and that the plants are alive and healthy. We understand your disappointment with the size, and we apologize for any inconvenience this may have caused. Please be assured that the size of the plants can vary due to factors such as growth stage and specific plant varieties. We share your hope that once potted, they will thrive and grow well in your garden. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you and ensure your satisfaction with our products.
Dec 12, 2023
Verified review
Brilliant quality and service
Brilliant! This is my second time ordering a bonsai tree from this company for girls and they are fantastic. The tree came very well packaged and the soil was still very moist. The delivery was also very quick about 4 days altogether. I would highly recommend ordering from this site. Will definitely choose them if I'm looking for anymore bits.
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Nov 2, 2023
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Would recommend!
I have ordered from gardens4you multiple times. Plants arrive in good condition and clearly labelled with useful plant information provided. I had one issue with a received plant not breaking dormancy after planting and was quickly issued with a refund. There website is easy to navigate and their selection is brilliant. Would recommend!
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Nov 3, 2023
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Your delivery partner was very poor. The shipment arrived in parts over the course of a week with one of the heather's half dead. On of the delivery drivers left them upside down. When queried and brought to his attention the box said live plant and upright arrows, he shrugged and said "they've been thrown all over the van all day".
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Answer by gardens4you.ie
Nov 3, 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with our delivery partner. We deeply regret that the condition of your shipment did not meet our usual standards.
We take such matters seriously, and we will address this issue with our delivery partner to ensure that corrective measures are taken. Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this situation.
Once again, we apologize for any frustration caused, and we are committed to ensuring a more positive experience for you in the future.
Feb 3, 2024
Verified review
Beautiful healthy plants
My second order, and as with the first the plants arrived really healthy and well packaged and within a week of ordering. The orchids are beautiful as are the palms plants and the indoor Ivy. Really pleased with them all. Gardens4you.ie are now my go to for all plant purchases and I’d highly recommend them.
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May 15, 2024
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Even the Plants want to get into Gardens4you.ie
Just completed and received my first order from Gardens4you.
Wow what a fantastic experience 10/10.
Winters will never be as bleak nor our borders so bare.
This is a very high quality of Customer Service provided be well informed people.
Try this site for your own garden or for gifts to friends and family.
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May 8, 2024
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I've ordered a few times here and the whole process is so easy and everything is looked after and the plants are perfect on arrival, and I'll be ordering again when the next plant takes my fancy, an absolute pleasure to order from, thanks chaps,
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Dec 23, 2023
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7 of the 15 bare root plants were of very poor quality
The Speedy prompt delivery was cancelled out by the poor quality bareroot plants, they looked more like root cuttings, difficult to distinguish the top from the bottom , see photo. very little information didn’t help either, waste of money
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Answer by gardens4you.ie
Dec 29, 2023
We would like to draw your attention to the response provided by our customer service, which appears to have been overlooked or deliberately disregarded in your recent communication. The information conveyed in the aforementioned response remains accurate, and we kindly request your consideration of the details therein.
2 days ago (Wed, 27 Dec 2023 at 4:31 PM) Customer service reply)
Good afternoon,
Thank you for bringing this matter to our attention, your satisfaction is of the utmost importance to us.
After reviewing the provided photos, we want to assure you that the appearance of Gypsophila paniculata roots is within the normal range. Prior to planting, we recommend soaking the roots in a bowl of water for approximately four hours. This process helps hydrate and prepare them for successful planting. Despite their initial appearance, Gypsophila paniculata roots possess a natural ability to seek out light, when buried under a layer of soil at a depth of 10-12 centimeters.
Rest assured, once these products are planted in well-drained, clean soil, your order is guaranteed from the date of purchase until May 1, 2024. This timeframe provides ample opportunity to monitor growth and address any concerns. We encourage you to reach out with new photos in the event of non-growth in mid-spring.
Your satisfaction is our priority, and we appreciate your understanding. If you have further questions or concerns, please feel free to contact us.
Best regards,
The Customer Service
Oct 9, 2023
Verified review
My hostas came dry rooted. I obviously didn't read the description properly. I hope they all grow and will keep you posted. Everything else arrived well packed and there is a good supply if rain to water them in. I will be ordering again!
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Oct 11, 2023
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Delight
Very pleased with my order. Everything is wonderfully packaged. Fast delivery. I would like free shipping over a certain amount. Don’t be afraid to order flowers, the packaging is done at the highest level. Thank you.
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Oct 10, 2023
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5 Gumtree plants
I live in Ireland and plants thati ordered came very healthy and beautifully looking. They were secured in tge package very well as it arrived without any damage.
I will be ordering morning future.
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Nov 5, 2023
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Lovely plants
I've ordered from this website twice. Both times the plants arrived well packed and very quickly. I have no issue recommending this site. The communication from the company has also been great.
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Aug 21, 2024
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Plants arrived in great condition! They are both healthy and were not damaged and packaged well. Delivery was quick and the website is so easy to use. I will definitely be ordering again.
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Mar 2, 2024
Verified review
Absolutely fabulous selection, packed & shipped fast, quality products and great customer service. I always chose Dutch growers as their expertise and quality supersede most others.