CLUSE.comReviews:
702 reviews in the last 12 months2,682 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Oct 24, 2023
Verified review
J'ai acheté une sac à dos nuite pour les cours . Il est juste parfait , le design est incroyable épuré et simple . La place à l'intérieur est juste parfaite , le pochette de rangement est parfaite pour une iPad Pro. Et je suis plus qu’heureuse d’avoir effectué cette achat . De plus il résiste à l’eau donc mes affaires sont en sécurité
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Most relevant negative review
Sep 21, 2023
Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com
Dec 13, 2023
Verified review
I sent back my parcel on 21/11 and since then no news and still 0 refund.
Pitiful customer service
My first experience with you was very mediocre and I wouldn't recommend cluse
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
Feb 21, 2024
Verified review
out of stock for ages
The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Oct 5, 2023
Verified review
I wasn’t aware there would be important fees. That was not mentioned beforehand. It was more than what I was expecting to pay.
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Mar 16, 2024
Verified review
Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
I am really sorry to hear this.
I see that you have been in contact with our customer care team.
Please reach out to them again so we can help you with a solution.
KR,
Team CLUSE
Dec 19, 2023
Verified review
I paid for a express delivery and I didn´t receive the watch yet.
today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Feb 28, 2024
Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Dec 26, 2023
Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we apologize to you on behalf of our partner carrier. I see in the
meantime that you have contacted our customer service and that this has been resolved
with our team.
KR,
TeamCLUSE
Apr 8, 2024
Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
Apr 9, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Dec 21, 2023
Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!
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Nov 22, 2023
Verified review
Still have not received item. 10days after purchase. With delivery stated as 3-5days
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Answer by CLUSE.com
Dec 8, 2023
Dear customer,
I see that your order has been delivered already.
Please accept our sincerest apologies for the delay.
KR,
Team CLUSE
Dec 24, 2023
Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE
Apr 7, 2024
Verified review
Quality of the watch is ridiculously bad for 100 euros.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Mar 3, 2024
Verified review
Modèle plus petit que sur la photo dommage
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Dec 27, 2023
Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello,
We apologize to you on behalf of our partner carrier. I see in the
meantime that you have contacted our customer service and that this has been resolved
with our team.
KR,
Team CLUSE
Apr 16, 2024
Verified review
I am still waiting for my purchase
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Answer by CLUSE.com
Apr 30, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Dec 17, 2023
Verified review
Really poor on line support
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
Mar 31, 2024
Verified review
I didn't revive my order
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
I am really sorry to hear this.
I see that you have been in contact with our customer care team.
Please reach out to them again so we can help you with a solution.
KR,
Team CLUSE
Dec 17, 2023
Verified review
I never received my order
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
Jan 10, 2024
Verified review
Long delayed delivery
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Answer by CLUSE.com
Jan 15, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE.
Dec 23, 2023
Verified review
It Never came.
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE