r2-bike.com

Reviews:

Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day. If there are any questions let us know by email to support@r2-bike.com. Best regards r2-bike

Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately. Sorry again for the circumstances. Best regards r2-bike

Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike

Thank you for your feedback. We can send items immediately which are specified as "available from stock". All other status indicate a delivery time from the supplier/manufacturer. You can get more information when you click on the grey info button next the the delivery status. Your ordered items were shown with a short delivery time. Unfortunately the delivery time was a bit longer than indicated. Items were available again one day after your cancellation. Sorry for the delay and circumstances. Best regards r2bike

Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible. If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad. If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea. If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge. Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com. Thank you for reading. Best regards r2-bike

Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point. Thank you r2-bike

Thank you for your feedback. Your order has been delivered within 5 days according to the trakcing. On our website we state a shipping time of 2 - 6 business days. The delivery time by DHL was in time. Please check your tracking regularly to check the status of your order. If you have any problems please send an email to support@r2-bike.com. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike

Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again. If you would like to change your order please reply directly to the status email. Thank you and best regards r2bike

Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent. Sorry for the delay. Best regards r2-bike

Thank you for your feedback. The ordered item was shown with a short delivery time from our supplier. Unfortunately our supplier has postponed the delivery date. The item is available again and your order has been already shipped. We apologize for the delay. Best regards r2bike

Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers. Maybe we find a solution for your problem. Best regards r2-bike

Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike

Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund. And sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. We will take care about this problem. You already sent us an email. Thank you and sorry for the circumstances. Best regards r2bike

Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status. Thank you for your understanding. Best regards r2bike