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r2-bike.com
Reviews:

2,405 reviews in the last 12 months7,784 total reviews  

4.85
Excellent

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Most relevant positive review

Mar 18, 2024
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.

Most relevant negative review

Jan 14, 2024
 Verified review
Bad experience When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com

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Oct 15, 2024
 Verified review

product complaint

URGENT-Order number: DE-2213527 - product complaint Dear R2 Since, even after contacting you again, I have not received any response from you to my complaint of 4/10/2024, I will buy new tires from another, I believe, more business-correct dealer, and I unconditionally request a refund of the purchase costs for the purchased item CHALLENGE Strada Bianca Pro 28" |. 700 x 40C TLR tires Item number: 52453. Please arrange the matter immediately and refund the purchase costs. I really wouldn't want to use the other type of legal remedies available to me and share my displeasure on social media. Best regards,
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Answer by r2-bike.com
13 days ago
Thank you for your feedback. We already apologised for the late reply. Your warranty claim is in process. Unfortunately your email landed in our SPAM folder. Sorry again. Best regards r2bike
Oct 11, 2024
 Verified review
No me quisieron vender nada más luego de un mal entendido con la compañía de correo
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Oct 3, 2024
 Verified review
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Sep 13, 2024
 Verified review
This order hasn't been shipped yet because of an out of stock item. At the time of ordering it stated "1-3 days delay", something that I was ok with. However, today is 7 days later and r2-bike have no idea when it will be available, the customer service confirms that.
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Answer by r2-bike.com
Sep 24, 2024
Thank you for your feedback. There was indeed a problem with the availability of one product and an unseen delay in delivery. We apologize for the inconvenience. Best regards r2bike
Sep 4, 2024
 Verified review
Unacceptable costumerservice and deliverytime.
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Sep 18, 2024
 Verified review
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Answer by r2-bike.com
Sep 23, 2024
Thank you for your feedback. If you have any problems with your order please contact our team -> support@r2-bike.com! We are happy to help you. Best regards r2bike
Jul 22, 2024
 Verified review
No he recibido mi pedido
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Answer by r2-bike.com
Jul 22, 2024
Thank you for your feedback. Please note, that the delivery of your parcel is not in our hands. We got your e-mail and will get in contact with DHL asap and try to solve the problem. Best regards r2bike
AL
Anniek L.
Kortemark
Jul 23, 2024
 Verified review
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Jan 14, 2024
 Verified review
Bad experience When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock". Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances. Best regards r2-bike
May 21, 2024
 Verified review

Very poor in replying email

It been 4days after email till today 21th no reply nothing....and since 10th may 1pm the parcel no movement nothing
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. According to our system we replied to your email after 2 days. Please check your spam folder too. Thank you r2bike
May 18, 2024
 Verified review

Issue with Order: Garmin Tactix 7 AMOLED

I wanted to bring to your attention an issue with my recent order of a Garmin Tactix 7 AMOLED. My account has been debited for the purchase, however, UPS has not yet received the package. I have reached out to r2-bike.com via email regarding this matter but have not received any response. I would appreciate it if you could look into this issue and provide me with an update on the status of my order.
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Apr 2, 2024
 Verified review

UNA STELLA

Mi spiace aver dato una stella, ma ho pagato la consegna con DHL ed è arrivata con SDA poste italiane appena è entrato in Italia il pacco. Ho chiesto gentilmente uno sconto via mail per l'accaduto dato che il servizio da me pagato era superiore a quello ricevuto, mi è stato scritto come risposta via mail :" COSÌ NON ANDIAMO BENE, D'ORA IN POI ACQUISTI DA ALTRE PARTI NON PIÙ DA NOI!". Se questo è il modo di trattare i clienti ........ ho tenuto la risposta via mail da poter tutelarmi .
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Answer by r2-bike.com
Apr 3, 2024
We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany. Best regards r2bike
May 30, 2024
 Verified review

Nie otrzymałem ani towaru, ani zwrotu pieniędzy

Złożyłem zamówienie w tym sklepie. Otrzymałem powiadomienie, że będzie dostępny od 31.12.2026, czyli za ponad dwa i pół roku (sic!). Pisałem dwukrotnie aby to wyjaśnili, bo wygląda to na pomyłkę albo żart. Po tygodniu zero odzewu. Zatem poprosiłem aby zwrócili mi pieniądze. Trzykrotnie. Znowu zero odzewu. Pisałem zarówno przez formularz, jak i e-mailem, za każdym razem otrzymałem wiadomość, że informacja do nich dotarła. I nic... Odradzam zakupy w tym sklepie.
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. Unfortunately our distributor can't give an exact delivery date for the ordered item. Thats why we haven given the long delivery date. We apolgize that we are not able to deliver the item shortly. It is high season at the moment. That means we get hundreds of emails everyday. We ask for your patience. Your order has been cancelled as wished. Thank you r2bike
Jan 23, 2024
 Verified review

WRONG PRODUCT

Hello, today we received our order witch code: DE-1917812 and we received wrong order, we wanted ROCKSHOX Rear Shock SIDLuxe Ultimate RL Trunnion and we got ROCKSHOX rear shock SIDLuxe Ultimate RL 3 Pos which we don't want and is bad measurements which we did not want, because we got wrong product, what do we do? What are the options? I've sent you a gmail from: venckus.vytautas79@gmail.com
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Answer by r2-bike.com
Jan 24, 2024
Thank you for your feedback. We carefully checked your pictures. You've got the correct product. If it don't fit your frame you can send it return. All informations for a return are available here: www.re-bike.com/return Best regards r2-bike
Feb 15, 2024
 Verified review
I have a pending order because there’s no stock from one item. On a second purchase asked in the comments to join the other items in stock. Store failed doing that
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May 17, 2024
 Verified review
they sent the parcel with incomplete address, wrong telephone # of receiver, so after 10 days I need to go myself to DHL to collect the parcel.
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. We sent the parcel with exact the address as we got it from you according to our system. Please check your order confirmation. Nevertheless we are sorry for any inconvenience. Best regards r2bike
Jun 23, 2024
 Verified review

Rubbish service and extra charges

Don’t take payments for items you don’t have in stock and then delay delivery by a week Put all charges in the invoice to see the total cost before committing to buying and not have the courier stick extra charges mid transit Used to be, now shit Avoid
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. The things you complain about are communicated on our website. https://r2-bike.com/Payment https://r2-bike.com/Shipping Thank you for your understanding r2bike
Jun 14, 2024
 Verified review

Very poor

4 days went on without information about my order´s shipment, despite my e-mail. It took 4 days to report and just because i kept asking by e-mail. Finnally, turned out the item was not available despite appearing as available....
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability dates, stated on the website. The item was shown with a delivery time from our supplier when ordering. Only items which are shown with "available from stock" are ready to ship from our warehouse. Because of the known delivery time we didn't inform you additionally. The item is available again if you still need it. Thank you for your understanding. Best regards r2bike
Jun 20, 2024
 Verified review

Promises are the strong point of any store

On the day of ordering the product - it was written 2-4 days until it arrives at the warehouse - in fact I have been waiting for two weeks just for the package to be shipped!
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Answer by r2-bike.com
Jun 21, 2024
Thank you for your feedback. We sent your order 12 days after your orderdate. Sorry for the delay. Our supplier needed more time than expected. Best regards r2bike
Mar 20, 2024
 Verified review
On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
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Answer by r2-bike.com
Mar 21, 2024
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point. Thank you r2-bike