r2-bike.comReviews:
2,352 reviews in the last 12 months7,729 total reviews
Excellent
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Most relevant positive review
Mar 18, 2024
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En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review
Jan 14, 2024
Verified review
Bad experience
When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com
Sep 22, 2024
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Sep 22, 2024
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Sep 22, 2024
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Sep 22, 2024
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Sep 22, 2024
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Sep 22, 2024
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Sep 21, 2024
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Sep 21, 2024
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Sep 20, 2024
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Sep 20, 2024
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Sep 20, 2024
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Sep 20, 2024
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Sep 20, 2024
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Sep 19, 2024
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Sep 19, 2024
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Sep 19, 2024
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Sep 19, 2024
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Sep 19, 2024
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4 days ago
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product complaint
URGENT-Order number: DE-2213527 - product complaint
Dear R2
Since, even after contacting you again, I have not received any response from you to my complaint of 4/10/2024, I will buy new tires from another, I believe, more business-correct dealer, and I unconditionally request a refund of the purchase costs for the purchased item CHALLENGE Strada Bianca Pro 28" |. 700 x 40C TLR tires Item number: 52453.
Please arrange the matter immediately and refund the purchase costs.
I really wouldn't want to use the other type of legal remedies available to me and share my displeasure on social media.
Best regards,
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Answer by r2-bike.com
2 days ago
Thank you for your feedback. We already apologised for the late reply. Your warranty claim is in process. Unfortunately your email landed in our SPAM folder. Sorry again.
Best regards
r2bike
Sep 19, 2024
Verified review
It took 14 days for finally delivery. I had to ask what was going on because I didn't get any sign of delay. And on the site for ordering days it should be on stock.
So 2 stars in discount. The tires are beautiful and good fitting on my speed pedelec.
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Answer by r2-bike.com
Sep 23, 2024
Thank you for your feedback. The odered tires are new in our product range. The item was never in stock until the date of your shipment. Unfortunately our supplier wasn't able to deliver the tires in time which cause your delay. We are sorry about that.
We sent regularly informations by email about the status of your order. If you didn't get them please check your SPAM folder.
Thank you and have fun with your new tires!
r2bike