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r2-bike.com
Reviews:

2,369 reviews in the last 12 months7,748 total reviews  

4.85
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Most relevant positive review

Mar 18, 2024
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review

Jan 14, 2024
 Verified review
Bad experience When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com

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Jun 26, 2024
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Jun 26, 2024
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Jun 25, 2024
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Product availability- needs improvement

The product showed in stock on the website, I was later informed the shipping would be delayed with an unknown ETA. The only reason I ordered this product was the availability “in stock”. I am an online shopper from Canada and assumed a German product could be available if I ordered from a German online store. The availability of the product could use some enhancements, especially if I am paying the premium for international shipping and VAT fees.
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. We are not able to comprehend that the product was shown as in stock at the time of your order. The item is out of stock since a longer time. Items which are available immediately from stock are shown as "available from stock". We're sorry if there were any misunderstoods or inconvenience. Best regards r2bike
Jun 24, 2024
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Very expensive component charges from UK customs

Great service and fast delivery but my order arrived in the UK and I was charged for VAT 20% which I was aware, no problem for that but I was charged £21 imported tax which on the website said it will be levied also Parcel Force charged me £ 12 for administration fees. I was very disappointed because I could get my order in UK from Sigma sport for £23 cheaper. The R 2 BIKE should make aware people in UK for the extra charges.
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. We sent international orders always without VAT. That means you have to pay customs fees at the import country. These contain the VAT and in most cases a customs duty. This is unfortunately a common procedure for international orders. There are information about that on our website: https://r2-bike.com/Shipping Thank you r2bike
Jun 23, 2024
 Verified review

Rubbish service and extra charges

Don’t take payments for items you don’t have in stock and then delay delivery by a week Put all charges in the invoice to see the total cost before committing to buying and not have the courier stick extra charges mid transit Used to be, now shit Avoid
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. The things you complain about are communicated on our website. https://r2-bike.com/Payment https://r2-bike.com/Shipping Thank you for your understanding r2bike
Jul 22, 2024
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No he recibido mi pedido
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Answer by r2-bike.com
Jul 22, 2024
Thank you for your feedback. Please note, that the delivery of your parcel is not in our hands. We got your e-mail and will get in contact with DHL asap and try to solve the problem. Best regards r2bike
Jun 30, 2024
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Mar 18, 2024
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En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.
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Feb 22, 2024
 Verified review
Great products and pricing. Customer Service was very helpful. The only negative was that I couldn't get Amazon Pay to work so I had to pay a fee for PayPal instead. Also, the addressing to USA was a little confusing so I wasn't sure if my package would show up. It sat in the DHL Los Angeles warehouse for 10 days and then my mail carrier knocked on my door with the package right after I emailed Customer Service to check if my address was correct.
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