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Most relevant positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
Bad experience
When I booked the order it showed the watches were available and will ship in 1-3 days. After the 4th day I contacted the store and they tell me that the watches are no available and they are no clear when they would be available. This is not a good way to do business.
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Reviews for r2-bike.com
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Aug 19, 2024
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Sep 11, 2024
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Not ideal
An order I placed is suddenly much delayed because one of the items is not in stock and takes way longer to restock. This results in the complete order being delayed or I'd have to pay extra for separate shipments.
It annoys me that I'm simply notified that's way it is; I don't think that's how you should treat a customer that pays in advance for a service a company says to deliver. The responsibility and 'pressure' for handling the situation should be on the party that's being paid.
I understand how the world works, that R2's hands are tied, that there's small print and that I can always cancel if I feel like it, but all this shifts responsibility to the customer.
I haven't had time yet, but I'll be canceling my order shortly and order from another supplier.
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Answer by r2-bike.com
Sep 24, 2024
Thank you for your feedback. We understand your arguments and will discuss this topic in our team.
We apologize for the delay in your order.
Best regards
r2bike
Sep 13, 2024
Verified review
This order hasn't been shipped yet because of an out of stock item. At the time of ordering it stated "1-3 days delay", something that I was ok with. However, today is 7 days later and r2-bike have no idea when it will be available, the customer service confirms that.
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Answer by r2-bike.com
Sep 24, 2024
Thank you for your feedback. There was indeed a problem with the availability of one product and an unseen delay in delivery.
We apologize for the inconvenience.
Best regards
r2bike
Sep 17, 2024
Verified review
misinform
There weren't clear indication of stock of the items as a result big delays is delivery time.
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Answer by r2-bike.com
Sep 23, 2024
Thank you for your feedback. There is an explanation in our FAQs about this topic.
https://r2-bike.com/FAQ-en#how-is-the-availability-display-in-the-item-description-to-be-understood-fa02
If you need more information please send us an email to support@r2-bike.com!
Best regards
r2bike
Sep 15, 2024
Verified review
Price for the item I want to buy is higher than if purchased I Norway
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Answer by r2-bike.com
Sep 24, 2024
For the most part, we live in a free world. You can buy your products wherever you want and we offer the price we want. ;)
Best regards
r2bike
Sep 4, 2024
Verified review
Unacceptable costumerservice and deliverytime.
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Sep 18, 2024
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Answer by r2-bike.com
Sep 23, 2024
Thank you for your feedback. If you have any problems with your order please contact our team -> support@r2-bike.com!
We are happy to help you.
Best regards
r2bike
Aug 2, 2024
Verified review
I am satisfied with the shop
I'm glad you have the components on the scale.
Great component store for me, almost everything in stock, good job :-)
Maybe include nutritional supplements, for example vitamins, minerals.
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Aug 13, 2024
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Excellent customer service
The staff at R2Bike, go above and beyond to deliver the product that is currently unavailable here in Canada. Thank you for taking care of my tubeless needs! (Best sealant I have used)
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Jul 24, 2024
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excellent services. fast, responsive and reliable. They respondet immediately. this was my second purchase from r2bike - absolutely recommend.
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Jul 29, 2024
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Very good contact with R2-bike via email. The product I ordered was not available anymore and R2-bike supplied me with goog advise.
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Aug 15, 2024
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Got the best price for Eagle Transmission ad 40% discount and everything was great in terms of shipping and availability.
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Jul 27, 2024
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Smmo from Rochdale UK
Even though our two bikes are out of the UK, still very simple to place an order and I find them very efficient thumbs up
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Aug 13, 2024
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excelent after sales services
Always good products and quality, and excelent after sales services, solving any problem and helping the customer.
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Aug 1, 2024
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Always very efficient and fast service - my purchases have always arrived safe, properly packed and as described.
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Jul 31, 2024
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They have products that others don´t have.
They are fast and respond cleverly to our delivery requests.
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Aug 12, 2024
Verified review
Very happy with all the politeness and efforts from the staff, especially Patrick. Thank you!