r2-bike.com

Reviews:

Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock". Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances. Best regards r2-bike

Thank you for your feedback. According to our system we replied to your email after 2 days. Please check your spam folder too. Thank you r2bike

We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany. Best regards r2bike

Thank you for your feedback. Unfortunately our distributor can't give an exact delivery date for the ordered item. Thats why we haven given the long delivery date. We apolgize that we are not able to deliver the item shortly. It is high season at the moment. That means we get hundreds of emails everyday. We ask for your patience. Your order has been cancelled as wished. Thank you r2bike

Thank you for your feedback. We are not able to comprehend that the product was shown as in stock at the time of your order. The item is out of stock since a longer time. Items which are available immediately from stock are shown as "available from stock". We're sorry if there were any misunderstoods or inconvenience. Best regards r2bike

Thank you for your feedback. We sent international orders always without VAT. That means you have to pay customs fees at the import country. These contain the VAT and in most cases a customs duty. This is unfortunately a common procedure for international orders. There are information about that on our website: https://r2-bike.com/Shipping Thank you r2bike

Thank you for your feedback. We carefully checked your pictures. You've got the correct product. If it don't fit your frame you can send it return. All informations for a return are available here: www.re-bike.com/return Best regards r2-bike

Thank you for your feedback. We sent the parcel with exact the address as we got it from you according to our system. Please check your order confirmation. Nevertheless we are sorry for any inconvenience. Best regards r2bike

Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. The things you complain about are communicated on our website. https://r2-bike.com/Payment https://r2-bike.com/Shipping Thank you for your understanding r2bike