Growjungle.comReviews:
242 reviews in the last 12 months349 total reviews
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Most relevant positive review
Aug 26, 2024
Verified review
By now, I have placed a couple orders with Growjungle. The first time, a plant was missing, for which I was refunded after contacting the company and providing them the proper evidence (Here's my advice to always document your unboxings). Took us a couple of weeks of exchanging messages, but everything went smoothly. The present and second time, a plant did not arrive in the best of conditions. I already contacted the company and received a message comunicating they would be looking into replacing it. Given the costumer service provided, I am rating the company highly.
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Most relevant negative review
Aug 23, 2024
Verified review
Ich empfinde diesen Pflanzen Shop als unprofessionell, da allein nur die Versendung der Pflanzen über eine Woche dauert und wenn man die Bestellung vor der Versendung stornieren möchte, werden E-Mails gekonnt ignoriert und man bekommt erst eine Antwort, nachdem die Pflanzen schon verschickt wurden. Nun bin ich im Urlaub mit meiner Frau und das Paket mit den Pflanzen wurde irgendwo abgegeben, liegt irgendwo rum bis wir aus dem Urlaub zurück sind. Klar ist dass die Pflanzen bis zu unserer Ankunft Sterben werden. Darauf das ich auf mein Recht der Stornierung innerhalb zwei Wochen bestehe wird ebenfalls nicht reagiert. Es ist sehr schade denn eigentlich wollte ich stornieren und eine neue Bestellung aufgeben zu einem Zeitpunkt an dem wir auch zu Hause sind, um die Pflanzen zu empfangen können. Durch diese Negative Erfahrung war das meine erste und letzte Bestellung bei GrowJungle. Paypal wurde informiert und es wurde ein Käuferschutzfall eröffnet.
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Reviews for Growjungle.com
Sep 14, 2024
Verified review
Best decision
It would have been nice, for the order to be processed faster, but a couple of days later and I was deeply in love with my monstera thai second chance, these was the best money invested so far in 2024, and only one of the leaves has a little brown spot. Thank you growjungle!!!!
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Sep 3, 2024
Verified review
Great shop
Great packaging, quick delivery and beautiful and healthy plants. Finally an online shop that uses product images on it’s website that reflect what you will receive. I am very satisfied and would definitely order again.
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Sep 8, 2024
Verified review
It's my second time ordering here and I'm very happy with that. The plants are health and has a great size! Shipping is faster than some shops on Germany that ships in Germany😅🤫 soooo great job guys
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Aug 30, 2024
Verified review
Sehr schöne Pflanzen.
Es wäre schön einen anderen versanddienstleister zu beauftragen der nicht so lange mit der Zustellung brauch, die Pflanzen leiden natürlich unter dem Transport.
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Sep 24, 2024
Verified review
A very nice choice of plants but after 13 days my order is still on "ready for shipping" without any further information.
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Answer by Growjungle.com
Sep 26, 2024
Thank you for your kind words about our plant selection! We apologize for the delay in shipping your order. I’ve just checked, and your plants have now been shipped and should arrive soon. You’ll receive a tracking link shortly to follow their journey.
If you have any further questions, feel free to reach out. We appreciate your patience and hope you’ll love your new plants once they arrive!
Sep 24, 2024
Verified review
GROWJUNGLE IS TOP! PLANTS ARE THE BEST! I WILL ORDER AGAIN!
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Sep 1, 2024
Verified review
Top, Repeat custumer 🍀
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Sep 21, 2024
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Au top
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Sep 22, 2024
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Sep 20, 2024
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Sep 8, 2024
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Sep 6, 2024
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Sep 4, 2024
Verified review
Plants look like trash never again
Plant arrived a week later. Plant has only half leaves and all of them are Brown. Worthless plants never again!!! Waste of money!!!
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Answer by Growjungle.com
Sep 5, 2024
Hey!
The plants indeed look in a terrible state, could you contact our customer service so we can solve this case for you with either a compensation or something else of your wish.
Kind regards,
GrowJungle
Sep 6, 2024
Verified review
Ma dernière plante J’ai acheté il y a quatre jours Monstera Thai platinum Elle est arrivée toute Avec les taches brunes À chaque feuille. Je suis dégoûté, J’étais obligé à couper la plante pour la sauver.
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Answer by Growjungle.com
Sep 26, 2024
Bedankt voor je feedback, en het spijt ons te horen dat je deze ervaring hebt gehad. We begrijpen hoe frustrerend het kan zijn. We zullen meteen onderzoeken waarom je afhaalverzoek niet is opgevolgd en nemen dit mee om onze processen te verbeteren.
Daarnaast willen we onze excuses aanbieden voor het leveren zonder neerzettoestemming. Dit had niet mogen gebeuren. We zullen dit met onze verzendpartner, DPD, bespreken om ervoor te zorgen dat dit in de toekomst wordt vermeden.
Als er iets is dat we kunnen doen om dit recht te zetten, neem dan gerust contact op met onze klantenservice via info@growjungle.com of +31853018964. We willen er zeker van zijn dat je tevreden bent met je aankoop.
Met vriendelijke groet,
Het GrowJungle Team
Sep 2, 2024
Verified review
Delivery to long Customer service bad.
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Answer by Growjungle.com
Sep 5, 2024
Hey!
Sorry that our delivery took longer than expected, we always aim for a faster shipping.
We hope we can do better next time😊
Kind regards,
GrowJungle
SW
Sabine W.
Dortmund
Sep 4, 2024
Verified review
I receive wrong plant.
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Answer by Growjungle.com
Sep 5, 2024
Hey!
sometimes it can happen that wrong selected plants are shipped to you, this is by mistake by our team. We advice to talk to our customer service before posting a bad review, we always look forward to solve matters with our customers.
Kind regards
GrowJungle
Sep 1, 2024
Verified review
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Answer by Growjungle.com
Sep 5, 2024
Hey!
if there is anything we can help you with to make your experience with us better,
let us know.
Kind regards,
GrowJungle
Aug 26, 2024
Verified review
Two orders placed. Good costumer service.
By now, I have placed a couple orders with Growjungle. The first time, a plant was missing, for which I was refunded after contacting the company and providing them the proper evidence (Here's my advice to always document your unboxings). Took us a couple of weeks of exchanging messages, but everything went smoothly. The present and second time, a plant did not arrive in the best of conditions. I already contacted the company and received a message comunicating they would be looking into replacing it. Given the costumer service provided, I am rating the company highly.
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Aug 24, 2024
Verified review
satisfied, but plant had thrips
the plant came really nicely packaged and protected. it was from a "second chance" sale, and while i do understand that such plants come with some degree of damage (which this plant had, and i have no problems with it), but what i do not approve is the fact the plant came with a thrips infestation, and visible thrips damage on the leaves. live thrips were observable crawling on the main stem. other than that, it is a very nice, big plant with healthy roots, and the thrips will be dealt with accordingly. therefore, because it was discounted, it's still a good deal if you know how to recognize and treat thrips. 3/5.
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Aug 13, 2024
Verified review
I was satisfied with the plants I ordered however one of the Aglonema pictum tricolour was infested with mealy bugs.
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