Growjungle.comReviews:
242 reviews in the last 12 months349 total reviews
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Most relevant positive review
Aug 26, 2024
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By now, I have placed a couple orders with Growjungle. The first time, a plant was missing, for which I was refunded after contacting the company and providing them the proper evidence (Here's my advice to always document your unboxings). Took us a couple of weeks of exchanging messages, but everything went smoothly. The present and second time, a plant did not arrive in the best of conditions. I already contacted the company and received a message comunicating they would be looking into replacing it. Given the costumer service provided, I am rating the company highly.
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Most relevant negative review
Aug 23, 2024
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Ich empfinde diesen Pflanzen Shop als unprofessionell, da allein nur die Versendung der Pflanzen über eine Woche dauert und wenn man die Bestellung vor der Versendung stornieren möchte, werden E-Mails gekonnt ignoriert und man bekommt erst eine Antwort, nachdem die Pflanzen schon verschickt wurden. Nun bin ich im Urlaub mit meiner Frau und das Paket mit den Pflanzen wurde irgendwo abgegeben, liegt irgendwo rum bis wir aus dem Urlaub zurück sind. Klar ist dass die Pflanzen bis zu unserer Ankunft Sterben werden. Darauf das ich auf mein Recht der Stornierung innerhalb zwei Wochen bestehe wird ebenfalls nicht reagiert. Es ist sehr schade denn eigentlich wollte ich stornieren und eine neue Bestellung aufgeben zu einem Zeitpunkt an dem wir auch zu Hause sind, um die Pflanzen zu empfangen können. Durch diese Negative Erfahrung war das meine erste und letzte Bestellung bei GrowJungle. Paypal wurde informiert und es wurde ein Käuferschutzfall eröffnet.
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Reviews for Growjungle.com
Oct 14, 2024
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Es fehlt Zubehör
Die Pflanzen die ich bestellt habe, waren bis jetzt alle in Ordnung. Allerdings hat ein Teil meiner Bestellung gefehlt, auch wenn es keine Pflanze war enttäuscht es mich, da ich nirgendwo eine Antwort auf meine Mail bekomme.
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Answer by Growjungle.com
6 hours ago
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und entschuldigen Sie bitte die Unannehmlichkeiten. Es freut uns, dass Sie mit den Pflanzen zufrieden sind, aber es tut uns leid, dass ein Teil Ihrer Bestellung gefehlt hat und dass Sie bisher keine Antwort auf Ihre Nachricht erhalten haben.
Bitte senden Sie uns noch einmal die Details zu dem fehlenden Zubehör oder die Bestellnummer. Wir werden uns schnellstmöglich darum kümmern, dass Sie den fehlenden Artikel erhalten. Vielen Dank für Ihre Geduld, und wir freuen uns darauf, dies für Sie richtigzustellen.
Oct 9, 2024
Verified review
Did not refund the amount for price matching as promised. I chose to pick up but the plants were eventually delivered by DPD. Plants came with many mealybugs.
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Answer by Growjungle.com
6 hours ago
Thank you for sharing your experience, and I apologize for the inconvenience. I'm sorry to hear that the price match refund was not processed as promised and that there was an unexpected delivery with pest issues.
We would like to resolve this for you as quickly as possible. Please reach out with your order details so we can make sure the refund is issued promptly and discuss a solution for the plants affected by mealybugs. Thank you for giving us the opportunity to make this right.
2 days ago
Verified review
Monstera Thai Mutation has spider notes which have spread over my all plants. How can you sell plants with insects, I don’t get git.
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Answer by Growjungle.com
6 hours ago
Thank you for bringing this to our attention, and I’m truly sorry to hear about the issue with the Monstera Thai Mutation. We take pest control very seriously, and it’s upsetting to hear that this plant may have carried spider mites.
We’d like to arrange a replacement for you right away, and we will take every precaution to ensure your new plant is pest-free. Please let us know if there’s anything further we can assist with in the meantime. Thank you for allowing us the chance to make this right for you.
Sep 1, 2024
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Answer by Growjungle.com
Sep 5, 2024
Hey!
if there is anything we can help you with to make your experience with us better,
let us know.
Kind regards,
GrowJungle
Aug 26, 2024
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Jul 30, 2024
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Missing plants and no replies
Missing plant and very few and late replies to my emails.
I placed a second order to replace the plant (my mistake I guess?), after almost two weeks nothing but the order confirmation, no prossessing info, no shipping update... It's getting weird. It's a shame because the plants that do arrive are usually lovely and big. I hope they can sort themselves out soon.
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Jul 17, 2024
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Jun 8, 2024
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Helaas ben ik teleurgesteld. De planten waren bijna dood, de aarde uitgedroogd. Syngonium podophyllum variegata zeer schlecht geworteld ik heb de plant weer in de bewortelingsmiddel gezet De planten waren ook niet zo echt zorgvoelig voor de verzending verpakt, het kan beter. De verzending was ook beetje traag, vind ik. Ik vind echt jammer omdat de winkel geeft wel mooie assortiment maar ...
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Mar 2, 2024
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Hoya order was realy not great
I ordered 7 pots of Hoya from this shop and i was mosty dissapointed with what i recived. A bunch of the vines where broken, new leafes ripped and they were overall smaller than the used pictures would lead you to think. One of the Plants has wired damage to the leafs that looks like that plant might not survive. On one plant I even found a mealy bug. I will not order from this shop again.
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Jan 16, 2024
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Two star
Plants- I have mixed reviews here. I made three purchases and out of this 10% survived.
Pacakging- poor. The plants are not watered enough. When they arrive the plants are completely dry and not salvageable
Communication- no response on watsapp, Instagram or to emails
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Answer by Growjungle.com
Jan 17, 2024
Hey!
Very sad to hear your bad experience with us!
Could you send us an email, we would like to look for a solution together!
Kind regards,
GrowJungle
Mar 23, 2024
Verified review
Mites
Hello. I really like your shop cause there is plants that I don't find on other websites but I received them full of mites... This is not cool cause there was obvious.
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Jun 25, 2024
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I am not satisfied because I received 2 plants instead of 3 hoya kerri was not in the package
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Jun 27, 2024
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I was disappointed because I received 2 plants out of 3, the hoya kerrii was not with
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Dec 23, 2023
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You dont youth heatpacks in Winter. The plant ist ICE cold and the leafs are damage
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Mar 25, 2024
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It was not at all the plant i orderd and did not include a moss pole
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Jan 7, 2024
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heb nog steeds geen bestelling gekregen besteld op 27-12-2023
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Answer by Growjungle.com
Jan 7, 2024
Hey!
Vanwege de afgelopen feestdagen en de kou van de komende week, plannen wij jouw bezorging op 15 januari, wij verzenden liever niet als het vriest😊
Mochten er nog vragen zijn, dan horen wij het graag!
Met vriendelijke groet,
GrowJungle
Jun 24, 2024
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May 3, 2024
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Apr 22, 2024
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