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airfrance.ca/en
Reviews:

2,687 reviews in the last 12 months3,732 total reviews  

4.49
Good
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Most relevant positive review

Sep 10, 2024
 Verified review
Provide more and more detailed FAQ for travellers/customers who are not regular flyers especially seniors. Many seniors no longer have or can earn enough Miles in 18 months to make flight purchases with Miles. What options are there to use these Miles otherwise? Make clear the limitations and exclusions of Promo Fares, such as lack of Multi-city option with Purchase by Miles. Give cash customers more incentives and afforable upgrade options. The Air France Flying Blue website allows for many errors in data after entering, such as not making travel companion/Flying Blue Family Member data available in the Passenger Detail screen (I had to type in the data), and then in the Travel Documents page the system put my Family Member's Passport Details and not mine from my profile. I had to add a new passport and enter my own Passport Details and then in my Family Member's profile I had to add a new passport and enter his Passport Details all over again. This makes it easy for Passport information errors to occur. I also had difficulty transferring Flying Blue Miles while logged into Air France. Instead searched Reddit for answer to get around the "Low-assurance..." message and logged into KLM website, accessed Flying Blue profile and successfully transferred the Miles from within that website. Air France should provide a fix or workaround on their website.

Most relevant negative review

Sep 8, 2024
 Verified review
I was booking a ticket and I also had a voucher that I wanted to use for the booking. Every time I try to process the ticket, The voucher did not work. So I would have to start the whole process again of booking a new ticket and during that time there was always a price increase from the previous time had tried. To keep on paying for a higher price, I decided to just purchase the ticket in the hope that Air France will owner my voucher. This is the same voucher that Air France issued to me as a birthday gift. This is the same voucher that I was going to use Wele with the stipulated booking and the stipulated time of travel. Yesterday morning I spoke to an Air France advisor by the name of who promised to look into the matter regarding my voucher and the ticket reference PHSTCT and get back to me, sh has not and lied to me . She was to follow up and ensure that AIr France applied the $70 gift voucher to ticket so that I don’t have to get another voucher to purchase another ticket for another trip. I really want that voucher to be applied on the ticket. this voucher is valid and still within the guidelines that I should use before the 7th of September 2024 and to travel before the 1 st of June 2025. The backstory is that I purchased the ticket on Air France and this is the booking reference PHSTCT. I had a voucher code BDCAJUNAVW and wanted to use that voucher in my booking, but for some reason, it was not able to go through . Now given that I didn’t want to loose the ticket and the price kept increasing, I went ahead and booked it in the hope that Air France can honour the gift voucher which was still valid as of today. This is not going to be honoured then I will cancel my ticket and I will not want to travel with Air France again because I don’t want there technical error and essentially a mistake that was not caused by me to affect me.
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Reviews for airfrance.ca/en

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Sep 29, 2024
 Verified review
Your web site is poor with navigation on a mobile device
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Sep 8, 2024
 Verified review
All good but I don’t like paying to reserve a seat.
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Oct 6, 2024
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Aug 16, 2024
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…google flights site finds airfrance tickets better than airfrance site

To book my flight I went to airfrance web site first but unfortunately I could not find the good option for me - the prices were high. Then I used google flight site that shows many options and prices for many days. I choose days when the flights are less expensive, and the options are good , after that google suggested the company to book that flights and I choose airfrance site to book since the flights that google found for me were by airfrance. Would be nice to have possibility to find flights using airfrance site instead of google flights site...
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Aug 23, 2024
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When making my online reservation, and after having to read the "terms and conditions", there was no user-friendly indication of where to go next to get back to completion of my reservation - no "done" button - so when I clicked on the only x there was in the top right, I recall, it then took me out of the entire reservation altogether and I had to engage the chat person to assist with finding out if my credit card payment had gone through or if I needed to start again.
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Aug 7, 2024
 Verified review
I haven’t take a flight yet, so I don’t know about the services etc yet. However, it is a little disappointing to be able to pre book a seats for part of the journey and not the rest. Most of the time after booking customer receive an itinerary and e- ticket through the email. But not this time. A little disappointed that I have to wait for 30 hrs before departure to check in and book the seats, even if I like to upgrade
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Aug 14, 2024
 Verified review
the process overall is great but the seat booking was a terrible part of the experience. Because I wanted to check another flight, my initial seat reservation was not kept. Even worse, it was booked by the operation making it virtually unavailable when it was actually me on the same session who reserved it. I had to refresh a lot and wait for the following day to actually get my initial seats available again.
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Aug 23, 2024
 Verified review

Booking Troubles

Trouble booking the tickets as got all the way through up to entering my payment info and it suddenly timed timed out and I had to start all over. Then used the parking booking link and that wouldn't work, gave me some notification to book later option. Went directly to the Airport Parking booking and it worked fine. Yep system needs improvement I would say.
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Aug 18, 2024
 Verified review
Part way through booking I received an error and couldn’t continue. The error message didn’t identify why. I called the AF contact centre and then they said they couldn’t do the booking if there was a promo price on the website. After several iterations of trial and error O managed to determine why it was giving the error and then I could complete.
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Aug 31, 2024
 Verified review
Extensive website. Many, many questions. Easy to get lost. One has to figure out on the fly how to navigate it. Some parts slow to respond or don’t. No sign off with final confirmation. Didn’t receive final confirmation of travel insurance until later in separate email from insurance company. Never received promised invoice with breakdown of costs.
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Aug 26, 2024
 Verified review
app on internet lack clarity and transparency. It felt you want to sell more but not providing added benefit. I wanted to pay more to sit in front, AF charged me $100 but were no seat available. I closed the transaction Poor design and poor customer interaction. Why am I not surprisedÉ??
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Aug 19, 2024
 Verified review

Website was not responsive many times…

The website was not responsive many times during booking. Not easy to book with points. Especially can not book with point and partial payment, I had to book one way with points, one way with payment. The refund policy for points booked is not clear.
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Aug 18, 2024
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Our travel agent has just made the reservations for us to fly from Malaga to Paris on September 23rd; we have never flown Air France so it is difficult for us to give a fair review at this time. Looking forward to an excellent experience.
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Aug 21, 2024
 Verified review
They did everything they could to help us upgrade our flight through Expedia, which was a frustrating disaster until a supervisor got involved. Kudos to Air France. We will book with them directly next time.
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Aug 19, 2024
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I would like to have return flight included in the total experience rather than having to go into the the return date and pay. Otherwise, the on-line booking experience was very easy.
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Aug 20, 2024
 Verified review

Great prices.

The prices for flights are very competitive actually very good. This is my first time using sir France. I will use them again. It was easy to maneuver through their site as well.
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Sep 5, 2024
 Verified review
Waiting for someone to respond on the phone was not long, it was fast and efficient, plus i didn't have to pay extra fees when i requested to to change my flight date
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Aug 7, 2024
 Verified review
My son booked the trip for me and I was pleased. However, I would have liked to receive the the email to both myself and himself.Only one email was sent
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Aug 19, 2024
 Verified review
Straight forward online booking process. More price comparison tools for different itineraries and also a 24 hour free cancellation would be ideal.
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Sep 3, 2024
 Verified review

annoying pricing algorithm

Booking - The algorithm and program made it very difficult to go back and look at options for flights as all the prices changed each time.
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