Nonpaints.com/en/

Reviews:

We sincerely apologize for the inconvenience you experienced. It was our intention to fulfill your request accurately, but clearly, we fell short in communication and execution. We're very sorry for the delay and confusion regarding your order. Please reach out to us directly, and we will do our best to make this right for you.

Hello Olivia, Due to a misunderstanding in our communication I offered you two possibilities, send back the paint and receive a new pot, or accept a percentage in compensation for the paint spillage. It seems that we offered him both possibilities but both are not possible for us. By sending you 10% of your money back, the damage has been covered to the best of our possibilities. If you would prefer to receive the new paint again, there would be no problem, you would only have to send us the money back and return the product as agreed in previous communications. I look forward to hearing from you

Our sincere apologies for your recent experience. We strive to provide the best service and clearly fell short in this instance. Please contact our support team so we can make this right.

Thank you for your review. We're sorry to hear that you were not satisfied. I have checked our customer service system but could not find any record of your complaint. Did you report it to us so that we can resolve it for you? We would very much like to address your concerns so that you can look back on your purchase with CROP with satisfaction. I look forward to hearing from you.

Hi Noel, Thank you for your review. We're sorry to hear that you were not satisfied. I have checked our customer service system but could not find any record of your complaint. Did you report it to us so that we can resolve it for you? We would very much like to address your concerns so that you can look back on your purchase with CROP with satisfaction. I look forward to hearing from you. Kind regards, Team CROP

I’m truly sorry to hear about your experience and understand your frustration. It’s clear we fell short in multiple areas, including sending the wrong product and the added shipping costs. We’ll take your feedback seriously and work on improving our processes to prevent such issues in the future. Thank you for bringing this to our attention. Kind regards, Team CROP

I’m truly sorry to hear that we fell short of your expectations. Your feedback is important, and we will use it to address the issues you’ve experienced and improve our service. If there’s anything specific we can do to make things right, please let us know. Kind regards, Team CROP

Thank you for your message. I'm sorry to hear about the unexpected import tax of £108 on your parcel. We understand that this was not mentioned during your order, and we sincerely apologize for the oversight. If you choose not to accept the parcel, please proceed with your refund request through PayPal, and we will assist you in resolving this matter as quickly as possible.

Thank you for bringing this to our attention. I’m sorry to hear that you were unaware of the additional fees and taxes charged by UPS. We understand your frustration, and we apologize for any inconvenience this has caused. If we had known this would be an issue, we would have made sure to clarify these potential charges beforehand. We appreciate your feedback and will work on improving our communication to prevent similar situations in the future.

Sorry for the inconvenience you experienced. We strive to provide accurate tracking information and timely service, and it seems we missed the mark this time. We appreciate your feedback and are looking into what went wrong to prevent this in the future. Thank you for bringing this to our attention.

I’m truly sorry for the delay and the lack of communication regarding your order and refund. This is not the level of service we aim to provide. We’ll investigate your case immediately and ensure you receive an update on your order and refund as soon as possible. Thank you for your patience. Kind regards, Team CROP

'm sorry to hear about your experience. Receiving a late and broken package is frustrating, and it's disappointing that the refund was not what you expected. It's understandable why you'd feel this way, and I appreciate you sharing your feedback. Your experience highlights the need for improvement in both our product handling and customer service. We strive to do better and sincerely apologize for any inconvenience caused.

I’m sorry to hear about your experience with our communication, customer service, and shipping. It’s clear we didn’t meet your expectations, especially after the additional shipping costs. We appreciate your feedback and will work to improve our service to prevent this from happening again. Kind regards, Team CROP

We have tried to reach out to you multiple times, but unfortunately, we haven't received any response. Therefore, we assume that the issue has been resolved. Best regards, Team CROP

Dear Jovan, I'm sorry to hear that you had to pay so much extra for the shipping of your order. Upon reviewing everything, it appears that this is due to your residence in a remote area. As a result, the carrier is unable to deliver the package to you at the standard shipping cost. We apologize for any inconvenience this may have caused you.

I’m sorry to hear about your experience with our products and packaging. It’s clear we didn’t meet your expectations in terms of quality and value. Your feedback is important, and we’ll use it to address these issues and improve our standards. Thank you for letting us know. Kind regards, Team CROP

Hi Thomas, Uw klacht is helaas niet bij ons bekend. Zou u een mail willen sturen naar  customerservice@nonpaints.com

I'm really sorry to hear about your experience. It’s clear we fell short in several areas, and I understand your frustration. We’re taking your feedback seriously and will work to resolve the issues with your order and refund promptly. Thank you for bringing this to our attention. Kind regards, Team CROP