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blumenshop.com
Reviews:

1,037 reviews in the last 12 months2,266 total reviews  

4.69
Excellent

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Most relevant positive review

Sep 23, 2024
 Verified review
I ordered flowers for a friend and asked that it be delivered to her house. She was not at home at the time of arrival and the flowers were sent back to the post office where she was not able to pick it up for 24 hours therefore leaving the flowers to get squished and wither away. I’ve attached photos showing the kind of care provided to the flowers. Several flowers did not survive the 24 hour period with the minimal water provided in the bouquet. I don’t understand why you couldn’t have left the flowers at the door and wait for her to pick them up? They were supposed to be a surprise for my friend and she got a crumpled up bouquet that was not what I paid for. Next time I would highly advise explaining to your delivery workers to drop off the flowers at the door. What’s the worst that going to happen? Who is going to steal flowers from someone?

Most relevant negative review

Aug 28, 2024
 Verified review
Review of Blumenshop Flower Delivery Service I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home. As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned. Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
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Reviews for blumenshop.com

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Sep 19, 2024
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Answer by blumenshop.com
Sep 23, 2024
Thank you so much for your 5-star review. 🌸
Sep 19, 2024
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Sep 23, 2024
Thank you so much for your 5-star review. 🌸
Sep 15, 2024
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Sep 16, 2024
Thank you so much for your 5-star review. 🌸
Sep 13, 2024
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Answer by blumenshop.com
Sep 13, 2024
Thank you so much for your 5-star review. 🌸
Sep 1, 2024
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Answer by blumenshop.com
Sep 3, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Aug 31, 2024
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Answer by blumenshop.com
Sep 3, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Sep 22, 2024
 Verified review
Ordered flowers well on advance to be covered on the Saturday. Notified that they would be delivered on the Monday, so late. No apology. Then told Tuesday, then Wednesday but they came on the Tuesday. I would consider not using DHL as your courier. Flowers were lovely.
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Answer by blumenshop.com
Sep 23, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers. When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Sep 11, 2024
 Verified review
The flowers were pretty when they arrived but sadly most were wilted 4 days later. Perhaps it was dhl not keeping them in a cool environnent. In summer why not deliver them as half opened buds instead of flowers in full bloom. Sorry but disappointed.
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Answer by blumenshop.com
Sep 12, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
Sep 4, 2024
 Verified review
The shipping company didn’t nock on the door and sent the package to a pickup station so far that I couldn’t get to it in 2 days and the flowers got rotten blumen said it’s not there problem even though there was no delivery attempt
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Answer by blumenshop.com
Sep 5, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Sep 18, 2024
 Verified review
Please use more fresher flowere .
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Answer by blumenshop.com
Sep 19, 2024
Thank you for your 3-star rating. Please feel free to send us more feedback at https://www.blumenshop.de/hilfe so that we can improve our service. 🌸
Sep 7, 2024
 Verified review
Flowers arrived dead
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Answer by blumenshop.com
Sep 9, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Aug 16, 2024
 Verified review

Fast and efficient flower delivery

I was able to send my sister who's in Germany flowers, being in another country. The whole experience went smoothly, from picking the bouquet online, paying for it, and receiving the confirmation from both Blumenshop and DHL, for the delivery. It took about 24 hours from the purchase to the delivery, as promised by the website. The surprise delivery made my sister's day, and it was a very emotional moment for the both of us, being apart. So thank you Blumenshop for making my sister's day. Little side note: I ordered 40 red roses and received 36, but the overall experience made it alright.
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Answer by blumenshop.com
Aug 20, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Aug 7, 2024
 Verified review

Beautiful flowers; great customer service

I ordered online from abroad and was a little nervous about making a bond choice. Turns out, they have excellent customer service, keeping me updated every step of the way. The flowers arrived early and were absolutely beautiful.
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Answer by blumenshop.com
Aug 8, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Aug 8, 2024
 Verified review
Birthday gift for sister-in-law who lives in Germany but right down on the Swiss border. She sent a photo of the flowers. Lovely and she was really pleased. We were impressed with the delivery - on time as promised.
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Answer by blumenshop.com
Aug 9, 2024
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Aug 9, 2024
 Verified review
My daughter received beautiful flowers in Germany on Tuesday after ordering in Australia on the previous Saturday. This is the second time I have ordered and both times have been easy.
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Answer by blumenshop.com
Aug 9, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and have already used it several times.🌺
Aug 25, 2024
 Verified review
A very pleasant experience, updates on every stage, quick delivery, perfect packaging. And a beautiful orchid that brought joy to my sweet parents on their wedding anniversary ❤️
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Answer by blumenshop.com
Aug 29, 2024
Vielen lieben Dank für deine positive Bewertung. Schön, dass du mit unserem Blumenservice zufrieden bist und wir dich mit der Qualität unserer Blumen überzeugen konnten. Wir freuen uns auf deine nächste Bestellung. 🌸
Aug 10, 2024
 Verified review

Difficult starters but total success 💪

The support process was somewhat confusing, however once the right direction was taken, the team fixed the account issue and the order was still delivered on time!
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Answer by blumenshop.com
Aug 12, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Aug 9, 2024
 Verified review
This is the second time I have ordered flowers Australia to Germany. Both times flowers as described delivered. I recommended to a friend and she was also happy
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Answer by blumenshop.com
Aug 9, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and have already used it several times.🌺
Aug 24, 2024
 Verified review
Gorgeous flowers. My only problem is that my requested delivery date was missed. Shame but still delightful display of flowers. Thank you.
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Answer by blumenshop.com
Aug 29, 2024
Vielen lieben Dank für deine positive Bewertung. Schön, dass du mit unserem Blumenservice zufrieden bist und wir dich mit der Qualität unserer Blumen überzeugen konnten. Wir freuen uns auf deine nächste Bestellung. 🌸
Aug 30, 2024
 Verified review
As delivered just a day later but was ok . But the flowers shown in the discription was a little different from delivered . Thanks
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Answer by blumenshop.com
Sep 3, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸