Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Sep 23, 2024
Verified review
I ordered flowers for a friend and asked that it be delivered to her house. She was not at home at the time of arrival and the flowers were sent back to the post office where she was not able to pick it up for 24 hours therefore leaving the flowers to get squished and wither away. I’ve attached photos showing the kind of care provided to the flowers. Several flowers did not survive the 24 hour period with the minimal water provided in the bouquet. I don’t understand why you couldn’t have left the flowers at the door and wait for her to pick them up? They were supposed to be a surprise for my friend and she got a crumpled up bouquet that was not what I paid for. Next time I would highly advise explaining to your delivery workers to drop off the flowers at the door. What’s the worst that going to happen? Who is going to steal flowers from someone?
Review of Blumenshop Flower Delivery Service
I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home.
As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned.
Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for blumenshop.com
Filter
Rating
Sort by
Relevance
Feb 24, 2024
Verified review
Bad choice of carrier
Beautiful, but they arrived 5 days late
Report review
Answer by blumenshop.com
Feb 26, 2024
Thank you for your review.
According to the tracking system, the recipient has concluded a contract with DHL that parcels may only be delivered on certain days. We have no influence on this.
Feb 20, 2024
Verified review
A very small bouquet for the money
Report review
Answer by blumenshop.com
Feb 21, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 6, 2024
Verified review
Good delivery, but flowers ok
Report review
Answer by blumenshop.com
Mar 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jan 23, 2024
Verified review
Did not meet delivery date
Report review
Answer by blumenshop.com
Jan 31, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Mar 27, 2024
Verified review
Don’t use this company.
Report review
Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. As we can see, you have complained about your order and we have sent you a replacement.
Dec 13, 2023
Verified review
Long delay in delivery
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Nov 27, 2023
Verified review
deliver on time/the day
Report review
Answer by blumenshop.com
Nov 27, 2023
Thank you for your 1 star rating. We are very sorry that you only gave 1 star, even though your parcel was delivered as you requested.
Jun 15, 2024
Verified review
Report review
Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service
Jun 14, 2024
Verified review
Report review
Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
May 18, 2024
Verified review
Report review
Answer by blumenshop.com
May 24, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.de/hilfe so that we can improve our service. 🌸
May 13, 2024
Verified review
Report review
Answer by blumenshop.com
May 24, 2024
You are welcome to send us more detailed feedback at so that we can improve our service. 🌸
May 6, 2024
Verified review
Report review
Answer by blumenshop.com
May 6, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
May 2, 2024
Verified review
Report review
Answer by blumenshop.com
May 3, 2024
Thank you for your feedback. You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
Mar 9, 2024
Verified review
Report review
Answer by blumenshop.com
Mar 11, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Nov 21, 2023
Verified review
Report review
Answer by blumenshop.com
Nov 22, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.