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Sep 23, 2024
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I ordered flowers for a friend and asked that it be delivered to her house. She was not at home at the time of arrival and the flowers were sent back to the post office where she was not able to pick it up for 24 hours therefore leaving the flowers to get squished and wither away. I’ve attached photos showing the kind of care provided to the flowers. Several flowers did not survive the 24 hour period with the minimal water provided in the bouquet. I don’t understand why you couldn’t have left the flowers at the door and wait for her to pick them up? They were supposed to be a surprise for my friend and she got a crumpled up bouquet that was not what I paid for. Next time I would highly advise explaining to your delivery workers to drop off the flowers at the door. What’s the worst that going to happen? Who is going to steal flowers from someone?
Review of Blumenshop Flower Delivery Service
I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home.
As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned.
Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
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10 days ago
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10 days ago
Thank you very much for your positive feedback. 🌸
13 days ago
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10 days ago
Thank you very much for your positive feedback. 🌸
13 days ago
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10 days ago
Thank you very much for your positive feedback. 🌸
Oct 16, 2024
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13 days ago
Thank you so much for your 5-star review. 🌸
Oct 11, 2024
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Oct 11, 2024
Thank you so much for your 5-star review. 🌸
Oct 10, 2024
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Oct 11, 2024
Thank you so much for your 5-star review. 🌸
Oct 10, 2024
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Oct 11, 2024
Thank you so much for your 5-star review. 🌸
Oct 9, 2024
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Oct 10, 2024
Thank you so much for your 5-star review. 🌸
Oct 7, 2024
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Oct 7, 2024
Thank you so much for your 4-star review. 🌸
Oct 5, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
Oct 4, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
Oct 3, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
Oct 3, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
Oct 2, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
Oct 2, 2024
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Oct 7, 2024
Thank you so much for your 5-star review. 🌸
13 days ago
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Delivery was so bad.
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Answer by blumenshop.com
10 days ago
Thank you for your feedback. We are very sorry that you are not satisfied with the appearance of the bouquet. In order for us to resolve your issue to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
5 days ago
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Note was forgetten
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Oct 8, 2024
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Answer by blumenshop.com
Oct 8, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Sep 23, 2024
Verified review
Need to handle delivery better
I ordered flowers for a friend and asked that it be delivered to her house. She was not at home at the time of arrival and the flowers were sent back to the post office where she was not able to pick it up for 24 hours therefore leaving the flowers to get squished and wither away. I’ve attached photos showing the kind of care provided to the flowers. Several flowers did not survive the 24 hour period with the minimal water provided in the bouquet. I don’t understand why you couldn’t have left the flowers at the door and wait for her to pick them up? They were supposed to be a surprise for my friend and she got a crumpled up bouquet that was not what I paid for. Next time I would highly advise explaining to your delivery workers to drop off the flowers at the door. What’s the worst that going to happen? Who is going to steal flowers from someone?
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Answer by blumenshop.com
Sep 24, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Sep 15, 2024
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Delivery was delayed
Everything was great, beautiful bouquet. But when it was delivered the recipient wasn’t home, so they kept it for her to pick it up after the weekend.
And by Monday the flowers should don’t look too fresh, as the bouquet was kept the box for a few days. She not happy with the delivery part.
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Answer by blumenshop.com
Sep 16, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺