soundimports.eu/enReviews:
780 reviews in the last 12 months4,414 total reviews
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Most relevant positive review
Jan 12, 2024
Verified review
Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why.
I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
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Most relevant negative review
Mar 28, 2024
Verified review
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Reviews for soundimports.eu/en
2 days ago
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Fast Response but at a bit higher prices.
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2 days ago
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9 days ago
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Sep 25, 2024
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Good price but delivery slow
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Sep 17, 2024
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SS
Sebastian S.
Kronstorf
Sep 2, 2024
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Aug 12, 2024
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You have a good selection of products. And I have to say that the prices compared to some sellers
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Jul 5, 2024
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Jul 25, 2024
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Jan 12, 2024
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Amplifier is great, but no instructions for kit assembly…
Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why.
I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
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Nov 1, 2023
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Questionable choice in packaging
Everything was as it should be...However, the packaging was not acceptable.
The drivers were just put in a padded envelope, with a thin, plastic protective shell in front of the cones. (This was cut from the manufacturer's tray and held in place by tape.)
While it all luckily held-up, fragile items like this really should be shipped in a (small) box. This is the first time SoundImports has shipped something with questionable packaging. Every previous package was appropriately packaged.
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May 2, 2024
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ca Wartezeit bis zum Versand dauerte 7 Tage
Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
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May 6, 2024
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Very fast delivery. Nicely packed. Everything looks ok, not tested yet.
Not a single piece of paper though inside. Personally I would have preferred some materials related to what I ordered, like manuals or so.
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Answer by soundimports.eu/en
May 12, 2024
Dear customer,
thanks for your review about our company. Since a couple of years SoundImports is having a complete paperless process. We do not print packing slips, data sheets or manuals. Everything can be found on your portal at our webshop. You can download the manuals and data sheets there as well and print them if prefered. If you want to receive them per email, please get in touch with our customer support team.
^Koen - SoundImports
Jan 19, 2024
Verified review
Everything was fine but packing solution. Piece of cardboard that sellers team used to "protect" the mf speaker slipped and was pressing the dome of the driver. Slight damage but stil functional.
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Dec 18, 2023
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One subwoofer driver
Ordered one subwoofer driver, the delivery was for 5 euro. It came within 3 days although it should have arrived in 24hrs. Package in perfect condition as well as the product.
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BK
Bostjan K.
Maribor
Feb 14, 2024
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Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
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Apr 11, 2024
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Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
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May 15, 2024
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Great paint, but very expensive, import from EU went faultlessly, would buy again but may consider more cost effective options
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Feb 29, 2024
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Pricey delivery options
A cheaper, untracked, delivery option that takes a week or two to deliver would be nice.
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Jan 29, 2024
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Spedizione puntuale e dettagliata nella tracciatura. Materiale conforme.
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