soundimports.eu/enReviews:
780 reviews in the last 12 months4,414 total reviews
Excellent
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Most relevant positive review
Jan 12, 2024
Verified review
Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why.
I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
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Most relevant negative review
Mar 28, 2024
Verified review
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Reviews for soundimports.eu/en
Sep 9, 2024
Verified review
has not yet arrived
The order with tracking number LY579592629DE has not yet arrived. what is the problem? I need the money back
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Aug 21, 2024
Verified review
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Answer by soundimports.eu/en
Sep 25, 2024
Dear customer,
Thanks for your review. After we've received your review we got in touch with you. Tracking showed that the parcel we shipped to you in China was not yet received by you. Our support team took action and by now all goods have been delivered to you. We apologise for the delay this caused.
^Koen
Jul 25, 2024
Verified review
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Mar 28, 2024
Verified review
Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
Nov 16, 2023
Verified review
Received wrong parts and the movie continue
Ordered 4 pairs of capacitors Claritycap CMR and inductors, but instead of 2 x18mf received 1x18mf and 1x15mf. Then offered me to pay 50% of the wrong 15mf cap. or to return it back. I decided to order 1 more 15 mf to have them as a pair. I've received an invoice, paid it and receive message that they are sorry but there's not 15mf in stock and have to wait up to 8 weeks. This guys don't know what they do. Pity.
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Answer by soundimports.eu/en
Nov 20, 2023
Dear customer,
Thanks for your review. We indeed did make a mistake handeling your order. According to the tracking details, the right product will be delivered to you tomorrow. Out apologies for the inconvenience.
^Koen - SoundImports
Nov 15, 2023
Verified review
Package lost
The delivery didn't work, the package was lost, so I have to wait another month...
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Answer by soundimports.eu/en
Nov 16, 2023
Thanks for your review. Earlier this week we've been in touch with you about your shipment. Something indeed is going wrong and we will send out a new package once the article is back in stock or when the package has been returned to our facility.
^Koen - SoundImports
Apr 19, 2024
Verified review
Time to deliver definitly too long
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Answer by soundimports.eu/en
Apr 22, 2024
Dear customer,
We do regret your negative experience with our company. Your order indeed took a while to process because we did not had everything in stock when you placed your order. Once your order was shipped out, it only took one day to be delivered with you in Belgium.
^Koen - SoundImports
Mar 14, 2024
Verified review
Run away.
Nothing, first and last order.
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Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know.
^Koen - SoundImports
May 28, 2024
Verified review
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Answer by soundimports.eu/en
Jun 12, 2024
Dear customer,
Thanks for your review. We've been in touch with you regarding the shipment of your order. Unfortunately DHL could not deliver your package. According to them, the shipping address was invalid. The goods returned to us and we issued you a full refund.
^Koen - SoundImports