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it-market.com powered by Cybertrading GmbH
Reviews:

123 reviews in the last 12 months267 total reviews  

4.81
Excellent

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Most relevant positive review

Feb 27, 2024
 Verified review
I ordered a Juniper MX960 BP3 chassis with ECM kit but received the chassis version without ECM. But friendly and professional staff arranged complete chassis replacement which is now on its way to me. Overall I can say that errors are happening but since the seller is willing to correct them it's OK for me. . Overall I am recommending this company and I will again buy from them.

Most relevant negative review

Jan 19, 2024
 Verified review
I have ordered 3 brand new switches but I have received 2 new switches and one used without genuine accesorries. This is unacceptable, your sales team doesnt seems to be concerned about it. Missing parts has been send in another package but those was used with scratches and they was not genuine, and still missing some parts. Also I'M NOT ABLE TO RE-SELL IT AS BRAND NEW. I must say that, after purchase your services are low, and I think you are selling little used/outlet devices as new. I will never come back for other purchases, and I dont have time for long conversations and reclamations processes. In my career I have ordered many Aruba switches and never got so old firmwares and open boxes are unacceptable. Attached picture is: on top what I got in the package and on bottom - genuine Aruba accesorries. I will also give you an comment on google to warn other buyers on what you are selling.
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Reviews for it-market.com powered by Cybertrading GmbH

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Jun 13, 2024
 Verified review
Très mauvaise expérience, très déçu pour une première expérience. On ne peut pas vous recommander.
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Answer by it-market.com powered by Cybertrading GmbH
Jul 23, 2024
Thank you for taking the time to leave a review. We are sorry to hear about your disappointment with your first experience. Our company prides itself on providing exceptional service and we apologize if we did not meet your expectations this time. We appreciate any feedback as it helps us improve and ensure that our customers have a positive experience with us. We hope to have the opportunity to serve you better in the future.
Nov 9, 2023
 Verified review
You send me what I didn’t order. I payed for a router I cannot use.
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Answer by it-market.com powered by Cybertrading GmbH
Nov 10, 2023
Thank you for your feedback. We are sorry to hear that you did not receive the correct item. We will contact you directly to rectify the problem. We apologize for any inconvenience caused and hope that you will give us another chance in the future.