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Most relevant positive review
Oct 8, 2024
Verified review
The Bressier 10" seems very good value for money but I think that that there is insufficient set-up instruction. It is difficult to align to see planets, it took me an hour to capture Saturn, and I had to research myself and then order a Barlow 2x lens and a 10mm eyepiece, without which Saturn's rings would not have been visible.
I think many buyers will be underwhelmed with the results, which could be avoided with better instructions and an offer pack for viewing the planets, which is probably of interest to most customers.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
The carrier (UPS) noticed the item was delivered on a date not scheduled to do so and did not got in contact to inform the change. No one was expecting the delivery (none at home) and the carrier just tells the item was delivered (no name, no signature, nothing to prove it). After I opened a claim they just said they have not been able to locate the package.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to have a delivery not go as expected or planned. We take our customers’ satisfaction very seriously and strive to ensure that each delivery goes as smoothly as possible. We apologize if we were unable to locate the package in question and hope that in the future you will have a more positive experience with us. Thank you for your feedback and for being a valued customer.
Jan 1, 2024
Verified review
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Mar 19, 2024
Verified review
This month the new clock is automatically 2 hours aheard of real time sometimes (on/off), and we have not even shiftet to summertime in Denmark yet!
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Answer by bresser.de/en/
Apr 4, 2024
Thank you for your review. We appreciate that you are taking the time to provide us with feedback. Here at our company, we strive to provide our customers with quality products and services that are reliable and efficient. We value your input greatly and will take your concerns into consideration as we continue to improve and expand. Thank you again for taking the time to share your experience.
Jun 28, 2024
Verified review
The bag I ordered was from poor quality.
All 3 zippers were broken.
I had to replace zippers on a new bag.
The bag itself is good.
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Answer by bresser.de/en/
Jul 1, 2024
Dear valued customer,
Thank you for taking the time to leave a review. We are pleased that you found our bag to be of good quality. Our company takes great pride in providing our customers with high-quality products. We apologize for any inconvenience caused by the broken zippers and we appreciate your resourcefulness in replacing them. We value your feedback and will continue to strive for excellence in every aspect of our business.
Feb 4, 2024
Verified review
No response to any of my emails on how returning order works. Eventually have to call to Germany after 3 or 4 unreplied emails
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide feedback about your experience. We appreciate your patience and understand it can be frustrating when emails are not responded to in a timely manner. At our company, we strive to provide excellent customer service and prioritize communication with our customers. We apologize for not meeting your expectations in this matter. We encourage any further feedback or suggestions you may have that could help us improve our services.
May 20, 2024
Verified review
No response to the question. Damaged goods. I wanted to reach an agreement, but i will have to send the goods back
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Answer by bresser.de/en/
May 31, 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your order was not to your satisfaction, and we understand if you would like to return the goods. At our company, we strive to provide excellent customer service and quality products and regret if we have fallen short in this instance. We value your opinion and thank you for bringing it to our attention.
Dec 24, 2023
Verified review
In whole set Barlow lens is missing, and I can't place eyepieces correctly...
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to write this review. We are sorry that you had difficulty with the Barlow lens and placing the eyepieces correctly. At Bresser, we strive to provide our customers with the highest quality optics and equipment, so we apologize if your experience was not up to that standard. We value all feedback as it helps us create better products and improve our services for our customers. Thank you for your input!
Apr 20, 2024
Verified review
Bestelling nooit ontvangen
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Answer by bresser.de/en/
May 13, 2024
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons zeer om te horen dat u uw bestelling nooit hebt ontvangen. Hier bij Bresser zijn we trots op het leveren van de best mogelijke klantenservice en streven we er altijd naar om onze bestellingen op tijd uit te leveren. Wij waarderen uw feedback en zullen er alles aan doen om ons leveringsproces te verbeteren.
Jan 8, 2024
Verified review
No delivery yet.
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for sharing your experience with us. We understand that you have yet to receive your delivery, and we apologize for any inconvenience this has caused. At our company, we strive to provide our customers with the highest quality of service possible. We take great pride in delivering what we promise in a timely manner. If there is anything else we can do to help, please don’t hesitate to let us know.