Dakiheaven.comReviews:
134 reviews in the last 12 months171 total reviews
Excellent
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Most relevant positive review
Dec 4, 2023
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Great material and designs, but shipping was very slow. It took nearly 2 weeks to get here after being received by USPS, with more than a full week of no updates as it just sat in the state directly next to me. Meanwhile, I can get orders from halfway across the country in 3 days no problem from other sellers. I realize this could just have been an issue with USPS though, thus only the 1 star reduction.
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Most relevant negative review
Dec 14, 2023
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Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Reviews for Dakiheaven.com
Dec 2, 2023
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Nov 12, 2023
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Nov 9, 2023
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Nov 8, 2023
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Oct 27, 2023
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Dec 14, 2023
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Very poor
Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Answer by Dakiheaven.com
Dec 15, 2023
Hi Brian, we left a message for you regarding your order. Our sincere apologies for the delay. We gave you a 10% refund as compensation for the inconvenience and if your package doesn't get delivered soon, we will give you a full refund.
Apr 27, 2024
Verified review
My second item was shipped with the wrong phone number, which made it very difficult to track down, on top of it taking one month to reach me.
However, the product quality is decent, both the pillow and the cover. The cover doesn't 100% match the level of detail of the Cuddly Octopus original, but it's good enough and I'll probably come back if they add more covers by Iwbitu.
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Answer by Dakiheaven.com
Jul 29, 2024
We apologize for the inconvenience caused by the shipping issue. We're glad you found the product quality satisfactory and appreciate your feedback on the cover details. We hope to serve you again in the future. :)
Feb 11, 2024
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Poor communication
I had two orders the first one I didn't receive two of the items I ordered.
The second order I didn't receive at all
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Answer by Dakiheaven.com
Feb 22, 2024
Hi Tyler, our apologies for the confusion, we contacted you by email and we're glad that we reached a suitable solution for the inconvenience. We were on vacation, hence the late response time. If you need any additional assistance, be sure to let us know!
Dec 14, 2023
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Package did not show up on time, I am still waiting for my package. Email support is very slow to answering l
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Answer by Dakiheaven.com
Dec 15, 2023
We sincerely apologize for the delay in the delivery of your package and the inconvenience this has caused. We understand how important timely delivery is and we regret that we haven't met your expectations in this instance.
Regarding your experience with our email support, we strive to provide prompt and efficient service and we're sorry to hear that you felt our response time was slow. We are continually working to improve our customer service response times, especially during peak periods like the holiday season which can sometimes cause delays.
Please rest assured, as we previously communicated, your package is still in transit to the United States. The delay is largely due to the increased shipping volumes during the holiday season. We are closely monitoring the situation and will keep you updated on any new developments regarding your shipment.
Your patience and understanding are greatly appreciated during this time. If you have any more concerns or need further assistance, please feel free to reach out to us directly.
Dec 14, 2023
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it has been one month and It is still in transit since November 19
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Answer by Dakiheaven.com
Dec 15, 2023
Hi Devon, we left a message for you regarding your order. Our sincere apologies for the delay. We gave you a 10% refund as a compensation for the inconvenience and if your package doesn't get delivered soon, we will give you a full refund.
Dec 26, 2023
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1/2 orders never arrived
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Answer by Dakiheaven.com
Jan 10, 2024
Hi Hjem, we checked your order and noticed that it has been succesfully delivered on the 5th of January. We're very sorry for the late delivery, we shipped some orders later than usual because of the fire we had at our factory at the end of November and the holiday season is always busy. Despite the delay we hope you're happy with your order!
May 12, 2024
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Apr 27, 2024
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Nov 6, 2023
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