Henri Willig Cheese Reviews:
554 reviews in the last 12 months1,341 total reviews
Excellent
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Most relevant positive review
Nov 18, 2023
Verified review
I ordered cheese that was temporarily out of stock. The customer service representative quickly contacted me offering to send me a similar cheese as a replacement. I particularly want the original cheese that I had ordered. I asked her to hold my original order, until the preferred cheese was back in stock. She did and all of my cheeses arrived a few days later. Henri Willing Cheese Company is very efficient, and of course the cheeses are the very best. I love doing business with them.
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Most relevant negative review
Aug 2, 2024
Verified review
Took over 2 weeks to get cheese, the cheese casing was cracked and melted all over the clear wrapper, Fed Ex apparently left package for over a week in heat. Henri Willig did not seem to care when I emailed them on wherher the cheese was safe to eat. We threw it away, $60.00 worth of cheese and shipping.Will never order again which is sad because I love your cheese
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Reviews for Henri Willig Cheese
Mar 9, 2024
Verified review
My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Dec 23, 2023
Verified review
I never received my order. GLS the transportation company is horrible, each day they gave a different update, said that there was no one home and I was there the whole time, they never showed up. I’m trying to get a refund. But terrible experience
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Oct 30, 2023
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Disappointed - Possible heat in shipping
Purchased 5 Pure Perfection wedges and the cheese didn't have the salt crystal taste bursts that we experienced when we purchased it in Europe. Perhaps the international shipping and heat may have caused the greasy texture and lack of flavor.
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Apr 2, 2024
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Not delivered
The order was placed 3/20/2024, today is 4/2/2025 and we still did not receive the package. Not sure if the cheese will still be good to eat when/if it's delivered.
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Answer by Henri Willig Cheese
Apr 3, 2024
We are sorry that you have still not received your order. Unfortunately, we were not aware of this. Please never hesitate to inform us immediately of any delays or problems with your orders at webshop@henriwillig.com. As you can see from our e-mails to you today, we have taken immediate action to enable delivery.
Your Henri Willig Customer Care Team
May 13, 2024
Verified review
Ordered 4/29, still have not received my order, very poor communication and follow up. I’ve had to ask continually. I will dispute with my credit card company.
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Dec 10, 2023
Verified review
I made an order long time ago....already payed. I still have no sign from you....
Hope to receive it very, very soon. I really need it.
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Oct 26, 2023
Verified review
Order was lost and neither Willig or FedEx could locate, took 2 weeks to finally receive order.
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Answer by Henri Willig Cheese
Oct 27, 2023
We are also sorry that the delivery was not carried out as planned. After we received your message, we immediately sent another package. And we hope that our gift, the Henri Willig sheep cheese, has compensated you a little for the long waiting time.
Your Henri Willig Customer Service
May 2, 2024
Verified review
I was supposed to receive my order over a week ago. Still have not received it
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Answer by Henri Willig Cheese
May 3, 2024
It is a real shame that your order seems to have been lost in transit. As you can see from our emails, we are in constant contact with FedEx and will be happy to send you another package with your delicious Dutch products on request.
With Henri Willig you can always be sure of receiving perfect goods within a reasonable time - otherwise replacement or money back.
Your Henri Willig Customer Care Team
Nov 7, 2023
Verified review
I have not received my cheese despite paying for it
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Answer by Henri Willig Cheese
Nov 8, 2023
It is a real shame that your order was lost in transit.
As promised by e-mail, we have of course sent you another delicious cheese parcel immediately. According to FedEx, this will be delivered shortly.
The track & trace you received already by e-mail yesterday. If you have any further questions or requests for Henri Willig customer service, we look forward to hearing from you at webshop@henriwillig.com
Dec 11, 2023
Verified review
I have not received my order.
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Answer by Henri Willig Cheese
Dec 12, 2023
We are very sorry that you have not received your order yet. Unfortunately, even the transport company can no longer locate your package.
Therefore, we will send another package with your delicious selection of Henri Willig cheese as quick as possible.
Soon you will receive an email with your tracking information and hopefully it won't be long before you can finally enjoy your first piece of Henri Willig cheese.
We apologize for the inconvenience and are available to answer any questions you may have.
Your Henri Willig Customer Service
webshop@henriwillig.com
Nov 15, 2023
Verified review
Packaging and prices.
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May 12, 2024
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Feb 17, 2024
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