www.optics-trade.eu/enReviews:
386 reviews in the last 12 months2,298 total reviews
Excellent
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Most relevant positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Most relevant negative review
Jan 25, 2024
Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK.
Please Note
I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
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Reviews for www.optics-trade.eu/en
Jul 23, 2024
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Excellent
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Jul 30, 2024
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Jul 30, 2024
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Jul 19, 2024
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Jul 17, 2024
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Jul 14, 2024
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Jul 7, 2024
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Jul 6, 2024
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Jul 5, 2024
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Jul 3, 2024
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Jul 3, 2024
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Jul 2, 2024
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Jul 23, 2024
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The price is competitive. The forecast for delivery times could be much better
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TD
torben d.
denmark
Jul 10, 2024
Verified review
They dont now abouot the produkts
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Answer by www.optics-trade.eu/en
Jul 11, 2024
Dear Sir/Madam,
Thank you for your feedback, and we apologize for any inconvenience caused if our product did not meet your expectations.
We strive to provide accurate information and support regarding our products, and we regret that your experience fell short of our usual standards. Your satisfaction is important to us, and we would like to offer you the option to return the product for a refund if it does not meet your needs.
Please feel free to contact us directly if you have any further questions or require assistance with the return process. We value your feedback and hope to have the opportunity to improve your experience with us.
Thank you for your understanding.
Best regards,
Optics Trade Team
Jul 28, 2024
Verified review
Levering
Te lange levertijd
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Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Feb 17, 2024
Verified review
Excellent service. My order was shipped promptly, but unfortunately the service provided by the courier was poor, with no tracking provided, and no update provide one week later. I emailed OT, who replied to me promptly, and got on to the courier to provide a delivery update. There was no error by OT, but they moved quickly and got things sorted for me. Excellent customer service.
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Jun 10, 2024
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Fast delivery. Superb customer service.
Also price technical the best price for the specific optic i searched for.
Will definitely order again. Only thing id like to see : being able to trade in old optics for a second hand market. But that’s not something optics trade is responsible for , just my own future preference:)
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Mar 13, 2024
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I did order a monocular from opticstrade but had a problem with the item. I asked for a return, they helped me from the first moment and arranged a free pickup refunding all my expenses. Top quality, very suggested. Thank you! I will continue to rely on you in the future!
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Apr 3, 2024
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Sunt foarte mulțumit de seriozitatea și experiența celor de la Optica Trade. Am primit acasă ceea ce am comandat într-un timp mai scurt decât timpul estimat inițial! Mi-ați câștigat toată admirația pentru profesionalismul dumneavoastră,Optics Trade! Mulțumesc!
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