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Most relevant positive review
Jan 23, 2024
Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional.
Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones).
Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service.
No issue with the indivduals involved. They're just following the company support processes.
There’s no owners manual in the box nor a link to download it.
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Mar 24, 2024
Verified review
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?)
The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door.
Actually the parcel never arrived now and it’s somewhere and i still have no money back. All in all its two weeks now.
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Answer by europe.beyerdynamic.com
Mar 25, 2024
Thank you for your feedback!
We have checked your process internally.
You can track the order using the following tracking number: 9481431772
The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de.
We sincerely apologize for any inconvenience this may have caused you.
Kind regards, your beyerdynamic team
May 1, 2024
Verified review
Product good, service bad
The product is top notch, one of the best. The online shopping experience, however, was lacking. The forms didn’t have a phone number field, which caused issues with home delivery in Finland. Reached out to customer service about it who misunderstood my message. I would recommend order the same product but from a retailer instead.
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Answer by europe.beyerdynamic.com
May 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had to experience some issue while ordering your product. We will forward your feedback internally and look into this in order to optimise our forms.
Enjoy your new product!
Best regards,
Your beyerdynamic Team.
Apr 13, 2024
Verified review
Shipping service bad
The product is all good (originale replace 10€), but you can't spend €16 on DHL shipping and then have it passed to the Italian post office without being able to choose a fixed point or something else of the kind. I also waited more than a week after purchasing.
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Answer by europe.beyerdynamic.com
Apr 15, 2024
Thank you for your feedback. Sorry for the postal delay, unfortunately we have no influence on this. We will monitor this.
Best regards, your beyerdynamic Team
Jun 26, 2024
Verified review
Avarage customer service
I've made a mistake ordering a pair of headphones. Immediately I contact the customer service and they could'n do anything, although i asked for something with the same price and both the items were available.
Besides that, the product is really good
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Answer by europe.beyerdynamic.com
Jul 5, 2024
Thank you for your feedback!
Of course, this shouldn't happen and doesn't meet our quality standards.
We have reviewed your matter internally and apologize for any inconvenience this may have caused you.
We will forward your information to the appropriate location.
Nevertheless, we hope you enjoy your beyerdynamic product.
Best regards, your beyerdynamic team
Mar 9, 2024
Verified review
Dommage qu'il ne soit pas…
Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
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Mar 27, 2024
Verified review
amolification faible et micro offen appel
la plage d'amplification est un peu courte. Beaucoup de pas sur le bas volume mais on plafone vite. Sur certains enregistrement ça manque.
Le micro ne marche plus en appel reçu. obligé de repasser en manuel
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Dec 21, 2023
Verified review
The item has not arrived as a brand new one. And it’s not cheap. We are talking about headphones almost 700€ prize. Never thought it coming from where it comes.
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Answer by europe.beyerdynamic.com
Dec 27, 2023
Dear customer,
We are very sorry to hear about the issue you have experienced with the delivered product. I see, that you have already been in touch with our customer support and they will get back to you asap with a solution to this issue. We apologize for any inconvienences you might have because of this. This should not have happened. Best regards, your beyerdynamic Team.
Feb 10, 2024
Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
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Dec 2, 2023
Verified review
Wrong product
Still waiting an answer cause I got the wrong product
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Answer by europe.beyerdynamic.com
Dec 4, 2023
Our customer support will contact you shortly.
Best regards, you beyerdynamic Team