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Most relevant positive review
Aug 8, 2024
Verified review
Great service and design adjustment, quality products!
I ordered some gift certificates for my massage salon, small order. I didn't prepare the sizing perfectly; I had a message from the designer with the adjusted design that fit the size and mentioned some blur might occur as I haven't uploaded the greatest quality, I confirmed and I received my order today, even with not the highest quality I uploaded, there is no blur. I did all this such last minute and, in a rush, and the designer helped me out big time and adjusted everything. I am really grateful, and it is really professional. Thank You for helping out small business owners like me as well and do your magic when we are too busy working in our profession that's not marketing. Thank You, I'll be definitely using and recommending You again.
I placed my order on 12/07/24 to gift my best friend who is leaving the country but was only able to approve it on 22/07/24(which is acceptable). Today is 09/08/24 (Friday) and I still have not yet received my order and my friend has already left. This is very disappointing and irresponsible from your side. When asked for help, the team just wants to put the blame on the delivery team (who doesn't even give me an answer despite trying to contact them multiple times) and not take the responsibility to provide good customer service by finding a better delivery option. I was promised a delivery period of 5 days and I never thought it would take more than a month to received what I wanted to buy.
And don't you put the blame on the olympics too because I had ordered multiple items and they all were delivered on time.
This is a shame! You should do better! very disappointing and frustrating!
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Reviews for expresta.eu
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May 25, 2024
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Shipment has not arrived.
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Apr 12, 2024
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Answer by expresta.eu
Apr 30, 2024
Hello,
based on your evaluation, we cannot find out what you were not satisfied with in your order. We will contact you to resolve the situation. We believe that we will be able to resolve the situation to your satisfaction.