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Aug 8, 2024
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Great service and design adjustment, quality products!
I ordered some gift certificates for my massage salon, small order. I didn't prepare the sizing perfectly; I had a message from the designer with the adjusted design that fit the size and mentioned some blur might occur as I haven't uploaded the greatest quality, I confirmed and I received my order today, even with not the highest quality I uploaded, there is no blur. I did all this such last minute and, in a rush, and the designer helped me out big time and adjusted everything. I am really grateful, and it is really professional. Thank You for helping out small business owners like me as well and do your magic when we are too busy working in our profession that's not marketing. Thank You, I'll be definitely using and recommending You again.
I placed my order on 12/07/24 to gift my best friend who is leaving the country but was only able to approve it on 22/07/24(which is acceptable). Today is 09/08/24 (Friday) and I still have not yet received my order and my friend has already left. This is very disappointing and irresponsible from your side. When asked for help, the team just wants to put the blame on the delivery team (who doesn't even give me an answer despite trying to contact them multiple times) and not take the responsibility to provide good customer service by finding a better delivery option. I was promised a delivery period of 5 days and I never thought it would take more than a month to received what I wanted to buy.
And don't you put the blame on the olympics too because I had ordered multiple items and they all were delivered on time.
This is a shame! You should do better! very disappointing and frustrating!
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Reviews for expresta.eu
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May 9, 2024
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May 9, 2024
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Apr 21, 2024
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Dec 16, 2023
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Nov 15, 2023
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Nov 9, 2023
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Nov 6, 2023
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Nov 3, 2023
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Nov 20, 2023
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Distorted images, no communcation, poor support
The designer of Expresta has edited my files without informing me, made mostly all of them distorted, because there were no bleed. The uploaded files were 600 dpi so it was possible to edit the files without quality loss of distortion, but we didn't even communicated anything towards me, just printed out everything. On top of that, the size of one sticker was completely different (28mm instead of 25mm) so I can't use them at all. They offer €150 EUR refund if we're not satisfied with the quality, which is not true at all. Messaging with them for nearly 3 weeks now, still no solution. For the last response I had to wait 10 days.
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Answer by expresta.eu
Nov 21, 2023
We are sorry for your dissatisfaction, but we have tried to deal with your complaint. We have suggested several ways to solve the situation. Unfortunately, we can't approved the fully complaint, as you sent us a photo of one product. Subsequently, you have complained about all 5 products - no mention of damage and no photos sent. We asked you for additional information.
You used the products despite the complaint.
Your graphic wasn't prepared for printing according to the standard. On of our basic services is graphic editing for free, which was implemented. You missed bleeds and cut lines. However, we always send modified graphics to the customer for approval before printing. You confirmed your order for printing without comments.
Your last request is from yesterday, in which you ask a refund for 2 products. You can consider it confirmed.
May 13, 2024
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I am still waiting when I will receive my stickers????
I am not being informed. I need them latest this wednesday, 15th of May 2024.
Can someone contact me as soon as possible? Golden Tiger Trade-Wehrli (info@goldentigertrade.com) - Name: Kathleen Wehrli
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Answer by expresta.eu
May 14, 2024
We are contacting you about your order. We register that you ordered on 3.5 and then you approved the order to production 6.5. You choosen speed of production - RELAX, where is not quarantee delivery date. It is a cost-effective, but the slowest speed of production. If the customer want to have a products to exact date, you need choose the variant express or lightingfast. Due to the higher number (3900 stickers), the production takes longer time. The products are currently in production, where they are waiting to be cut. We try to do our best, so that they are in the shortest possible time made and shipped. Contact us in case of any questions.
Apr 13, 2024
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nedion
we liked the books, the only thing was it came with two same pages each book, maybe i didnt know how to check before printing.
thank you
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Answer by expresta.eu
Apr 30, 2024
Hello,
we have checked all details neccessary connected with completing your order. We register that you ordered the order via our website. The files was sent from your side and they contained two identical pages. We didn’t register any request to edit graphics.
The proposal was however sent to you a for review, and it seems you may have not noticed it either and you approved it in the end. The layout of the pages can also be seen in the customer account. We are really sorry but that wasn ´t a production mistake. We made products, which you ordered. For any questions or further assistance, please feel free to contact us.
Mar 4, 2024
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I have not received my order in time
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Answer by expresta.eu
Mar 5, 2024
We are sorry for the situation that has caused. We will try to explain the situation to you. You registered the order 21.2.2024, the next day 22.2.2024 it was made and sent according shipping company UPS. The order was completed on time, from our side. First delay of package was 23.2.2024, when the package was already in Belgium. The package wasn ´t delivered due to of incorrect delivery address. You contacted us, to solve the situation with shipping company, which we did. Then, we received the request from your side about redirected package to another delivery address. We comunicated this request with shipping company UPS. We apologize for the delay, but shipment was delayted due to an incorrect delivery address and redirected package to another address. We register, that you have already received the package.
Mar 1, 2024
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badly cut, impresion bad too
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Answer by expresta.eu
Mar 1, 2024
Hello,
we are sorry to hear your problem. We will be happy to solve it to your satisfaction. You registered the order on our website by yourself. We don ´t register any communication or complaint of the order. Unfortunately, we can ´t determine on your description, where the problem arose.
We will contact you, to clarify and solve this situation.