EASY-surfshop.comReviews:
378 reviews in the last 12 months2,644 total reviews
Excellent
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Most relevant positive review
Sep 28, 2024
Verified review
Fast shipping. Everything came as ordered. No mix-up in sizes or in colours. What could be improved is reduction in a number of confirmation e-mails after the order. I received almost 10 e-mails. Just two should be enough, one with the title "the order was received" (which should also confirm the payment, because without the payment the order wouldn't be accepted) , and other titled "the order was shipped". Eventually the third "the order was delivered".
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Most relevant negative review
Dec 6, 2023
Verified review
Customer care mostly absent,
improve knowledge of digital payments, and relative installment.
Reduce delivery cost absolutely.
Price are good.
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Reviews for EASY-surfshop.com
13 days ago
Verified review
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Answer by EASY-surfshop.com
12 days ago
Thanks for your feedback!
We’re really sorry about the two-day delay in getting your order to you. Despite our best efforts, sometimes unexpected issues pop up that cause these kinds of delays. We totally understand how this might have inconvenienced you and regret any trouble it caused.
We’re always working to improve and make sure deliveries are on time in the future.
We’ll send you the tracking number shortly, and we hope you’ll be happy with the fin and wetsuit.
If you need anything else in the future, don’t hesitate to reach out! EASY-surfshop Team
Jul 9, 2024
Verified review
1. Deliver on time please..
If not
2. React on time please
I miss the Item I have now in front of my door
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Answer by EASY-surfshop.com
Jul 18, 2024
Thank you for your bad opinion. It is always a lesson for us to improve and reflect on the overall operation of our store. We grow and develop thanks to customers like you.
We are sorry that you ordered the goods at the last moment before your trip.
We never recommend such a solution and even advise against placing an order in such cases, but that was your decision.
By ordering at the last minute, you took a risk. We did our best to send the package as quickly as possible.
After shipping, the package was in the Czech Republic on 28.06, which is within the agreed 3-day timeframe.
For the future, we recommend allowing an extra day to avoid any stress.
We are always helpful, but we don't have miracles, magic, or supernatural powers among our skills yet ;)
Wish you good winds and no hard feelings. EASY-surfshop Team