lafumausa.comReviews:
297 reviews in the last 12 months376 total reviews
Excellent
Most relevant positive review
Oct 2, 2024
Verified review
Our LaFuma Mobilier Futura XL Zero Gravity Recliner , 2017 : four of the canvas' resin tabs broke in the last 3mos. Needed to replace it.
Wrote for help.
We were sent links : the Batyline fabric canvas were all sold out. So we bought an airComfort .
It arrived 9.25.24, we put it on. We are happy with it but will probably get the lighter weight Batyline when they are again available.
AGAIN, while installing the new canvas was greatly pleased and impressed with the design and construction of our : LaFuma Mobilier Futura XL Zero Gravity Recliner , 2017
Worth the cost !
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Most relevant negative review
Jan 29, 2024
Verified review
My order #LU3259 Which includes a chair and cup holder are
waaaaaay overdue. The only reason for one star is that the page
wouldn’t let me continue with none. Imagine my chagrin when I received
a “satisfaction” query…Are you kidding…I will be seeking a way to settle
this through a better business agency.
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Reviews for lafumausa.com
Feb 29, 2024
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Feb 17, 2024
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Feb 14, 2024
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Feb 12, 2024
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Jan 16, 2024
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Dec 26, 2023
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Dec 24, 2023
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Dec 11, 2023
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Dec 5, 2023
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Oct 31, 2023
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Oct 27, 2023
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Jan 29, 2024
Verified review
My order #LU3259 Which includes a chair and cup holder are
waaaaaay overdue. The only reason for one star is that the page
wouldn’t let me continue with none. Imagine my chagrin when I received
a “satisfaction” query…Are you kidding…I will be seeking a way to settle
this through a better business agency.
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Dec 27, 2023
Verified review
Weak locks for intermediate positions
The chair is comfortable and elegant, but the locks are not strong enough to hold it in intermediate positions.
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Jan 13, 2024
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Ordered replacement parts. Company had no record of order despite credit card charge and official receipt.
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Mar 5, 2024
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Needed to return it for a lighter…
Needed to return it for a lighter weight chair but the cost of postage was $100.
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Answer by lafumausa.com
Mar 8, 2024
Hi,
Our customer service remains available for any question : you have rightly requested a return using the form on our website.
The process is then for us to validate this request. We are sorry for this misunderstanding but you may have checked for a return cost before we sent you the pre-paid Fedex label to be used for this return.
According to our Terms & Conditions, the return fees are the sole responsibility of the customer. When we refund the order, we deduct some shipping fees but never the entire costs : in your case, the cost of postage were $100 whereas we intended to deduct $25 only.
You have then decided to keep the chair and we hope you will enjoy its comfort.
Best Regards,
LAFUMA AMERICA Customer Service
May 13, 2024
Verified review
Shipping was $20 for a $10 part. I feel like I was being overcharged for shipping.
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Mar 27, 2024
Verified review
Poor selection of parts.
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