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Most relevant positive review
Nov 27, 2023
Verified review
More promotions and some of them for professional fishing guides like me. For fishing guides is interesting to have a good disccount in Waders, tippets and fly lines.
I recently had a very disappointing experience with this shop. I returned a rod over two weeks ago due to a faulty tip, expecting a replacement. Instead of receiving a new rod, I got the exact same one back, which still has the same issue.
I feel that my concerns have not been taken seriously, and I’m quite dissatisfied with how this situation has been handled. I was hoping for better service and a resolution to my problem.
I would appreciate a proper explanation or some form of compensation, either from the shop or from Trusted Shops. I hope this doesn’t happen to others in the future.
I have all the emails documenting the poor customer service and the difficulties I faced in getting a replacement, only to receive the same faulty rod in the end.
Good morning,
Thank you for your message. Please check your inbox.
We already sent you a message last week when we realised the error.
In this message you will find, among other things, a returns label for free return shipping.
Please send the order back to us so that we can get your original order on its way to you as quickly as possible.
Once again, we apologise for the inconvenience caused.
Best regards and tight lines,
your adh-fishing team