adh-fishing.comReviews:
345 reviews in the last 12 months621 total reviews
Excellent
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Most relevant positive review
Nov 27, 2023
Verified review
More promotions and some of them for professional fishing guides like me. For fishing guides is interesting to have a good disccount in Waders, tippets and fly lines.
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Most relevant negative review
6 days ago
Verified review
I recently had a very disappointing experience with this shop. I returned a rod over two weeks ago due to a faulty tip, expecting a replacement. Instead of receiving a new rod, I got the exact same one back, which still has the same issue.
I feel that my concerns have not been taken seriously, and I’m quite dissatisfied with how this situation has been handled. I was hoping for better service and a resolution to my problem.
I would appreciate a proper explanation or some form of compensation, either from the shop or from Trusted Shops. I hope this doesn’t happen to others in the future.
I have all the emails documenting the poor customer service and the difficulties I faced in getting a replacement, only to receive the same faulty rod in the end.
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Reviews for adh-fishing.com
6 days ago
Verified review
Rod with faulty tip
I recently had a very disappointing experience with this shop. I returned a rod over two weeks ago due to a faulty tip, expecting a replacement. Instead of receiving a new rod, I got the exact same one back, which still has the same issue.
I feel that my concerns have not been taken seriously, and I’m quite dissatisfied with how this situation has been handled. I was hoping for better service and a resolution to my problem.
I would appreciate a proper explanation or some form of compensation, either from the shop or from Trusted Shops. I hope this doesn’t happen to others in the future.
I have all the emails documenting the poor customer service and the difficulties I faced in getting a replacement, only to receive the same faulty rod in the end.
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Aug 27, 2024
Verified review
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Answer by adh-fishing.com
Aug 27, 2024
Hello!
Thank you for your feedback.
Did something go wrong with your order?
According to our system, your order left our warehouse on 22/08 and is still on its way to you. You have received the shipping information and tracking number by email. You can track your parcel there.
If something has really gone wrong, please write to us at info@adh-fishing.de and we will be happy to help you.
Best regards and tight lines,
your adh team
Jun 5, 2024
Verified review
Shipping communication
Although my overall experience with ADH is very satisfactory, on this occasion I am a little disappointed with the issue related to the shipping of the purchased goods.
I note that there is a long delay in communicating the status of the shipment.
It's been 5 days since I made the purchase and I still don't know anything about shipping.
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Answer by adh-fishing.com
Jun 6, 2024
Good morning,
thank you for your message and your feedback.
Please check your Mail inbox, incase you didn´t get our messages, write to our colleagues (info@adh-fishing.de)
We wrote via mail, that we are on it and will get back to you immediatly after we get feedback from our shipping company.
Best regards and tight lines,
your adh-fishing team
Mar 29, 2024
Verified review
Hice un pedido el día 22/03/2024. Pagado el día 22/03/2024 y no tengo niguna noticia de ADH. Miro en mi cuenta y aparece que el pedido está en preparación.
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May 25, 2024
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The discount I got is only for a week, I had send a mail got no response.
Shop is hard to reach pet telephone!
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Answer by adh-fishing.com
May 28, 2024
Good morning,
Thank you very much for your feedback.
The call frequency is currently very high at peak times.
We currently have a large number of offers that change after a limited period of time.
Which discount promotion do you mean exactly?
I look forward to hearing from you directly at Support-Team@adh-fishing.de
Best regards and tight lines,
your adh-fishing Team
Mar 6, 2024
Verified review
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Answer by adh-fishing.com
Mar 7, 2024
Hey,
please check your mail inbox. We have sent you a message two days ago. :-)
If it didn´t arrive, please let us know (info@adh-fishing.de)
Tight lines,
adh-fishing Team