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Most relevant positive review
Nov 27, 2023
Verified review
More promotions and some of them for professional fishing guides like me. For fishing guides is interesting to have a good disccount in Waders, tippets and fly lines.
I recently had a very disappointing experience with this shop. I returned a rod over two weeks ago due to a faulty tip, expecting a replacement. Instead of receiving a new rod, I got the exact same one back, which still has the same issue.
I feel that my concerns have not been taken seriously, and I’m quite dissatisfied with how this situation has been handled. I was hoping for better service and a resolution to my problem.
I would appreciate a proper explanation or some form of compensation, either from the shop or from Trusted Shops. I hope this doesn’t happen to others in the future.
I have all the emails documenting the poor customer service and the difficulties I faced in getting a replacement, only to receive the same faulty rod in the end.