Original Murano Glass s.n.c. OMG- Logo - reviews

Original Murano Glass s.n.c. OMG
Reviews:

333 reviews in the last 12 months2,006 total reviews  

4.82
Excellent

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Most relevant positive review

Dec 13, 2023
 Verified review
I was a little worried when I placed the order that I was being silly ordering a hand crafted glass product from Italy and expecting it to arrive in Australia intact. I was overjoyed at how easy the order process was, a little trepidatious as I watched the almost daily briefs from the shipping company on where my package was in the world on it's way to me, then a smartly dressed and very polite courier some 2.5 weeks after ordering hand delivers my pristine package to my door! I live in a small town in a remote part of Tasmania, to say that having anything arrive quickly, and without damage here is almost miraculous. The product is absolutely beautiful ( gift wrapped and under the tree for it's recipient on the 25th). So thank you! I will be shopping with you again in the future!

Most relevant negative review

Aug 1, 2024
 Verified review
Les produits sont de qualité mais le site internet est très mauvais. Les caractéristiques de taille d'un produit sont différentes au sein du même page, pas facile de commander. Sans compter que le site propose à la vente des produits "en stock" qui ne le sont pas en réalité, très mauvaise gestion qui oblige à l'annulation de commande. Dommage que le site soit aussi déplorable car cela ne donne pas envie de revenir.
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Reviews for Original Murano Glass s.n.c. OMG

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Aug 1, 2024
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Aug 1, 2024
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Produits de qualité mais site internet mauvais

Les produits sont de qualité mais le site internet est très mauvais. Les caractéristiques de taille d'un produit sont différentes au sein du même page, pas facile de commander. Sans compter que le site propose à la vente des produits "en stock" qui ne le sont pas en réalité, très mauvaise gestion qui oblige à l'annulation de commande. Dommage que le site soit aussi déplorable car cela ne donne pas envie de revenir.
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Jul 11, 2024
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Ordered and paid for an item and I received a different item. Moreover, they were unwilling to send me the correct piece, return my money and facilitate the return of the incorrect item they sent. or

Even though to this day they claim the item and color I ordered is in stock, they sent the item I purchased in a different and not acceptable color. They fully knew the color I wanted and ordered, and they sent me a different color which they previously wanted to do in lieu of the color I ordered. They won't correct the issue necessitating a credit card dispute. This issue gives one the impression of a bait and switch type matter. By sending me the wrong item, they created a secondary issue of returning the fragile and incorrect item. Most reputable companies would send a return label, preferably ensured, in order to help facilitate correcting their error; however, they did not do this either, and, in fact, did not respond to me further.
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Answer by Original Murano Glass s.n.c. OMG
Jul 31, 2024
Dear customer, as of agreements with our terms of sale, the glass colors could be a little different from the pictures, and video screen. You have 14 days to return the items and get a full refund.
Dec 13, 2023
 Verified review

Shopping from Australia

I was a little worried when I placed the order that I was being silly ordering a hand crafted glass product from Italy and expecting it to arrive in Australia intact. I was overjoyed at how easy the order process was, a little trepidatious as I watched the almost daily briefs from the shipping company on where my package was in the world on it's way to me, then a smartly dressed and very polite courier some 2.5 weeks after ordering hand delivers my pristine package to my door! I live in a small town in a remote part of Tasmania, to say that having anything arrive quickly, and without damage here is almost miraculous. The product is absolutely beautiful ( gift wrapped and under the tree for it's recipient on the 25th). So thank you! I will be shopping with you again in the future!
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Feb 17, 2024
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A Wonderful Experience Led to Lasting Friends

Prior to visiting Venice, Italy, I found this shop on the Internet. Watching their videos, I knew I wanted to see more. I wrote an email asking questions and I got an answer from Gianluca. We corresponded for several months about the shop and how to get there from the hotel we were going to be staying in. During our first visit to Venice, Italy in October 2023, We went to their shop and had a personal tour and saw how they made a vase and a horse. It was extremely a miracle. Since then, I have purchased a beautiful necklace for Valentine’s Day. I trust this shop with my purchases and you should too.
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May 18, 2024
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There is nothing in the world more beautiful than a piece of original Murano glass. I’ve been collecting it for awhile now—and I can always tell the difference between Murano glass and any other type of glass. I haven’t been able to afford any of the larger, more expensive pieces to date—but I do hope for that day to one day come.
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May 28, 2024
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Un choix important pour tous les budgets.

Le nombre d'article présenté sur le site est important, le choix est vraiment large, beaucoup d'articles accessibles dans un budget pas trop élevé. les photos sont nombreuses et de bonne qualité. De plus, une bonne quantité de produit sont dispo sur stock et livrable très rapidement. Très bon site et article de très belle qualité.
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Mar 27, 2024
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Very happy with my shopping experience

Website accurately described and shown the product. Product was beautifully protected for international shipment. Shipment time was very reasonable.
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Apr 12, 2024
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Impressive

We visited the store and was impressed with the craftsmanship. People were very friendly. We came home and ordered 2 pieces. Thanks a lot.
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