superbalist.comReviews:
39,335 reviews in the last 12 months201,784 total reviews
Excellent
Most relevant positive review
Jul 26, 2024
Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman.
Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.
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Most relevant negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Oct 24, 2023
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Nightmare on my forst order
Ordered once and had my order cancelled without me knowing until an email was delivered later. I was not granted the option of quick delivery on the next order. Extremely defective products delivered. Return process was a complete mess. I had to fight to get my delivery fee refunded to me. Some consultants who handled my call disconnected. Terrible experience for ordering my first product. Superbalist has not even compensated me as a consumer for the first order. A consultant mentioned that compensation would only be considered if you guys keep all delivery fees without refunding which is ridiculous.
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Nov 13, 2023
Verified review
Getting a refund is like pulling chicken teeth. The
Which a lack on inventory control, there are many times that orders have been cancelled by Suprbalist (This is not the actual issue personally). The issue I have is that getting a refund from Superbalist is like walking on a bed of nails. It's painful. Horrible. Frustrating... to say the least. The "Concierge" is more concerned about closing tickets to reach their quotas, as opposed to actually resolving the issues. If you are expecting a refund, just don't hold your breath or depend on it. No one seeing an issue to the point of resolve. Ps. Im still waiting on my refund from the 4th November.
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Oct 12, 2023
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Unable to reschedule order delivery date
I love the shoes of course, they are perfect!
The issue was with the delivery on this order. I initially got a message that my order will be delivered on a Monday the 9th of Oct '23 but then on Friday the 6th of Oct '23 evening before the set delivery date, I received communication that my order was fast-tracked and will be delivered on Saturday the 7th of Oct '23. The blunder is that I was then not able to reschedule the delivery date on the App and I was not available to receive the package and that meant running around to find someone to accept the package on my behalf.
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Feb 7, 2024
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I have been severely disappointed by the service on a few occasions, but when it is good it is good. The discounts are great and you can get really good products at a bargain. This is what keeps me coming back. On the negative side I have, for example, received the incorrect size more than I care to count, sometimes in the same order. I have also received a dilapidated pair of sneakers which was evidently destroyed by rodents with faecal matter in the box too. This was an extreme case and happened once, but I still don't understand how it could happen in the first place.
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Oct 5, 2023
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Value Proposition?
Order was placed on 21/9.
On 29/9 (8 days later?) received an email saying that due to a system error 1 of the 2 items ordered was now out of stock (a measly 10% discount was offered off of next order placed reflecting how seriously Superbalist took the situation).
A refund was promised at the same time however I would have to wait up to 5 days (now on day 4) for this, yet the technology exists that enabled me to make the original purchase at the touch of a few buttons. The partial delivery was eventually completed on the 2/10, 11 days after placing the original order.
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Sep 26, 2023
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Better description of pants/jeans, especially in the product name. I searched low rise jeans, and the search result returned mid rise jeans. It wasn't obvious that they were all mid rise. I ordered them and upon delivery, saw they were mid rise. Went back to website and found in obscure area the description. One of the descriptions doesn't mention at all that it is mid rise jeans. These were all Sissy boy jeans. I find the same problem with Guess jeans. From the description on the Superbalist website, it is difficult to figure out if something is low, mid or high rise.
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May 16, 2024
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Place an order on the 2nd of May expected delivery date was 9th May did not get it
There was no communication or whatsoever
I got delivery of two boxes containing 6 items
Out of more than 20 items that are supposed to be on my order on the 15.05.24
Communication via email takes a day to get respons
The inconsideration of your support staff to expect me to list the items i did not get
Like how inconsiderate a person can be to expect that one must list 20 plus items
Instead of logging on the system and check with the packaging department
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Jan 5, 2024
Verified review
I ordered a pair of shoes for my husband for Christmas. Only to find a refund was processed for the order a week later. There was no explanation and I had to contact Superbalist to find out what the reason was for the cancellation, upon enquiry I was told that there was no stock available and the order was cancelled. I had to make alternative arrangements for a present. There was no prior correspondence from Superbalist to alert me to the situation. I find this as incredibly bad customer service and I don't think I will use their service again.
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Jan 23, 2024
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I can't see what can be done. Orders not being sent, no forthcoming communication unless I reached out. Useless vouchers to "rectify" the terrible service.
First item was apparently not available that I ordered, yet it was placed back in stock on the online store.
Second item was apparently lost in transit - yet the status of delivery remained that it had never left their warehouse - no tracking number was ever sent for this parcel.
Just all around terrible and will definitely never order again, no matter how good the pricing might seem.
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Feb 5, 2024
Verified review
Dirty Sneakers
I ordered white Converse sneakers and received a dirty pair of sneakers. I sent it back and requested an exchange. Then I received an even dirtier pair of white converse. Had to exchange it for the third time. Now I received the third pair of sneakers and they aren’t as dirty as the first two but still have minor stains on them and look a bit faded. It is extremely unprofessional that the Superbalist team thinks its acceptable to send items in that condition to their customers. I would never recommend purchasing from Superbalist to others.
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Mar 13, 2024
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Always getting orders wrong
Superbalist is always getting orders wrong and think they can just throw money at the problem.
I don’t want 10% off the next order I won’t be making because you’ve made too many mistakes in the past. I also don’t want children’s brand name sneakers when I’m a size 6 woman.
If you’re going to throw money at the problem, be it immediate reimbursement. At least something useful to me that I don’t have to wait over a week for. I don’t want to be disappointed again and again which seems to be standard operating procedure for Superbalist.
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Dec 13, 2023
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I received a refund due to the stock you list on your website not being available in the warehouse. I called customer care and the lady was super rude and accused me of not understanding the inner workings of an online platform.
I then received a discount code to make up for the inconveince of the refund and the product not being available, but the code is not stackable on already existing promostions? I think that these codes could atleast be stackable to compensate for your faults and systems not working the wat they should.
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Dec 11, 2023
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Incorrect size, twice!
I ordered a pair of crocs and I was sent the incorrect size. Logging the exchange took days as the App kept crashing.
Eventually it went through and the shoes were collected.. a new pair was delivered a week later and I received the same incorrect size.
Customer service was terrible and I eventually dropped it off as a refund. I dropped it off on Sunday morning and i still havent heard anything from Superbalist to say they have received the parcel.
I'd like my money back and I definitely won't be using this app again. Thanks
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Apr 14, 2024
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I sent the Jean back because it was a bit big and wanted a smaller size. Firstly I could not opt for the return drop off at a takealot point, the only option was collection from my house, meaning that I had to arrange for someone to be home for the pick up. The replacement Jean was ordered and was suddenly cancelled without anyone notifying why it was cancelled. I had to call the call centre to find out what was happening only to get an apology email and a 10% discount code which I have not used. This was so unprofessional.
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Jan 25, 2024
Verified review
Your company needs to change management
Your operations department is fucked.
I have ordered and the same incorrect shoe size has been delivered twice. I’m waiting for my 3rd delivery on the same shoe tomorrow. Let’s see.
This is a JoKe. Your company is a joke.
Till today not any superior called as the consultants promised me they would.
Disgusting. Please FIRE yourselves in the operations team.
Your staff is showing you fuck you signs by placing the incorrect product in shipments. Get with the program!!!!!
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Feb 4, 2024
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Please do a better inventory and provide reasons on cancelled orders
There have been many times when I ordered an item from Superbalist and the order subsequently gets cancelled with a refund being done. Better inventory needs to be done by the company to eliminate these inconveniences. There is also no reason provided as to why the order is cancelled. There has been 2 separate occasions when I have seen the item sold again within a week and although I select “notify when available” I do not get the notification from Superbalist that it’s back in stock. This has been really disappointing
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Jan 2, 2024
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Appalling packaging during transit!
Bought the Delsey Chatelet and when the order arrived, I was so appalled by the packaging?
It was just a flimsy tattered plastic “protecting” the case. It had holes and looked like something that was taken out of the trash and reused. There was no box or at least bubble/plastic wrap.
The handles were so dirty from all the handling!
For such an expensive item, more should’ve been done to protect the case… it’s so disappointing to see how poor Superbalist’s standards/quality control have gotten!
I am so disappointed!
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Apr 24, 2024
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I have had terrible service delivery from Superbalist. The customer service staff have been great but I have been delivered two wrong carpets then an order I made was sent to the wrong place and I wasn’t able to get the products I ordered. Now my latest delivery was meant to arrive today but have been emailed that this order will be delayed too. I has not been one problem, but many errors that has left me not wanting to order from Superbalist again. I have been a loyal customer for many years but this is ridiculous
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Oct 5, 2023
Verified review
Improve everything!!! Customer service to begin with. It's utterly pathetic. System glitches, cancelled orders, cancelled items, incorrect items being sent.... the list goes on and on. But most importantly, hire staff that actually do their jobs and answer emails and calls on time, not 3-7 days later or never! If this can't be done, then please close down. Stop imposing this lunacy on your customers, it's becoming highly frustrating and irritating to a point where I will just stop shopping at Superbalist altogether!
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May 12, 2024
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My last 2 orders were not delivered on time. The promised collection date for the first one was a Saturday, eventually only ready for collection on the Tuesday after. The second one had a delivery date of Friday and was only delivered on the Saturday. The customer care centre is NOT available on weekends so each time there was no assistance via phone. Completing the contact form on the app is pointless as they don’t reply. They only respond after LATE delivery to say ‘we see you have now got your order’. Useless.
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