Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Apr 1, 2024
Verified review
Trusted Distributor for International Baby Food. We’ve tried another distributor and it gave our son horrible GI upset. Always arrives quickly (unless it gets stuck in customs) and in perfect condition.
Customer service is non existent. I've Reached out on one order asking for expedited shipping and I'd pay what ever it costs and received no response.
Another order was shipped and they apparently did not file the correct paper work with customs. I received the notice (see attached picture). I reached out to their support again asking for assistance and getting this released from customs. Again they just ignored me. So I've moved on and started ordering from another supplier.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for babysbestfood.com
Filter
Rating
Sort by
Relevance
Nov 10, 2023
Verified review
Report review
Oct 25, 2023
Verified review
Customer service is non existent. I've Reached out on one order asking for expedited shipping and I'd pay what ever it costs and received no response.
Another order was shipped and they apparently did not file the correct paper work with customs. I received the notice (see attached picture). I reached out to their support again asking for assistance and getting this released from customs. Again they just ignored me. So I've moved on and started ordering from another supplier.
Report review
Apr 26, 2024
Verified review
6 of the 14 cans were received damaged to varying degrees. The box was in tact which means this was a warehouse handling issue. Received an email from customer support saying they were fine and would offer me a 10% discount. Typically I avoid any canned good that has damage. Therefore, Until their quality department can confirm the contents inside the containers are safe for consumption, I do not plan on giving these to my infant.
Report review
Answer by babysbestfood.com
Jun 28, 2024
Dear valued costumer,
thank you for your feedback. Since the cans were unfortunately slightly dented during the process of delivery, there are no effects on the contents or the quality of the delivered products. As long as the product is not opened and there is no contact with water or air, the quality of your order is good and product is safe for consumption. Still, we want to apologize for the inconvenience and hope we can make amends with the discount we sent you. We truly hope to keep you as our costumer! Your Baby's Best Food Team
Mar 15, 2024
Verified review
Delay orders and damaged formulas
I have been ordering formula theough babysbestfood for 1.5 years but the last two orders has not been a good experience. Last order was delayed and showed up in busted boxes with multiple of the formula containers damaged. Our recent order has not arrived yet even though it was ordered over a week ago. Very disappointed
Report review
Mar 15, 2024
Verified review
no communication, took longer than promised
After placing my order with expedite 1-5 day shipping, I never got any confirmation or receipt and waited 8 days for my formula to arrive at which it was too late. They don’t communicate with you and don’t bother to answer their phones or emails no matter what time of day . I will not be buying through them ever again
Report review
Apr 11, 2024
Verified review
I don’t recommend this website at all they send me food which is expiring in 20days . And I emailed them regarding this issues they don’t even bother to respond my email. Never going to order anything from this website . very disappointing service.
Report review
May 10, 2024
Verified review
They sent me the wrong items and have not responded to any of my emails to correct the order. It is very unprofessional to completely ignore my requests to correct their own error.
Report review
Answer by babysbestfood.com
Jun 5, 2024
Thank you for your review. Unfortunately, we didn't receive your E- Mail, also after double checking. We want to apologize and amend for our mistake. When our costumers accidentally receive the wrong item, we of course send it again immediately. Since we didn't receive your E-Mail, we kindly ask you to resend it again. In case you got the right items already, please accept our apologies for the inconvenience. We hope to keep you as our costumer!
Your Baby's Best Food Team
Jun 12, 2024
Under review
I’ll never use them again. they have poor operational processes - it took 2.5 business days for my order to be shipped and as you know that is terrible, they should know parents need the baby food shipped efficiently. If we would’ve know they would’ve wasted two days we would ordered elsewhere, which we will do with our next $300 order.
avid this company.
Report review
Answer by babysbestfood.com
Jun 28, 2024
Dear valued costumer, thank you for your feedback! Considering the shipping details of your order, it was delivered within the 6 days of delivery that we promise. We can offer you 10% discount for your next order and hope to keep you as our costumer. Your Baby's Best Food Team
Mar 24, 2024
Verified review
Still haven’t received my order; it was supposed to arrive 5 days ago. I also wrote to the company a few emails and no one has even bother to respond. I have purchased from this company a few times before and never had an issue so don’t know what is going on
Report review
May 24, 2024
Under review
Hice una compra por KENDAMIL GOAT
I made a purchase by KENDAMIL GOAT, I didn't get a purchase confirmation only that they received the order and I got KENDAMIL ORGANIC, I needed the one because my daughter is allergic!
Report review
Answer by babysbestfood.com
May 28, 2024
Dear Maria,
Thank you for your review. As we already discussed and agreed, you unfortunately ordered the wrong product (as shown in your order confirmation). Since we were luckily already able to clarify, we are happy to send you the product you initially wished and hope to keep you as our costumer! Your Baby's Best Food Team
Feb 15, 2024
Verified review
Subpar if you need help
I usually have a good experience, but my last order came SMASHED. I contacted their customer service, but no one ever responded which is so disappointing.
Report review
Feb 13, 2024
Verified review
I have not received my delivery because of customs
I have not received my delivery because it has been held up in customs and have received no updates from the company.
Report review
May 19, 2024
Verified review
Product appears to be counterfeit.
Report review
Answer by babysbestfood.com
Jun 5, 2024
Thank you for your review. We purchase our goods directly from the manufacturers, which are strictly certified organic. This certification is only obtained after regular rigorous inspections. Depending on what product you purchased, you can read more about the organic certificate https://babysbestfood.com/en/brands/holle-baby-food/
We hope we can keep you as our costumer. For further questions, don't hesitate to contact us.
Your Baby's Best Food Team