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Jan 27, 2024
Verified review
Shipping and returns are very good and, above all, fast.
The size information for pants could be improved. example the mcdu and the utp. both ordered in xxxl. One fits perfectly, the other has 5 cm between my stomach and the waistband.
I had the same problem with other orders. Even two pairs of pants of the same type were significantly different in the same size.
it would be easier for everyone involved if it were possible to order on account/or with a reservation on the credit card account. this would allow a one-off order to choose from and avoid staggered orders/returns.
but to summarize: you are good :-)
Disappointing that import taxes are not dealt with at source, which is not clear when purchasing, and then has to be paid direct to the carrier (UPS). I won't order direct again unless this situation changes.
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Reviews for helikon-tex.com/en_eur/
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Dec 4, 2023
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UPS forwarding service is very poor. They do not deliver parcels to the address. They make a record in the system that the package has been delivered, but it's not. Instead, they keep dropping packages to the collection point.
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Nov 14, 2023
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Good quality product AND really fast delivery.
I just stopped to order my products at local shops from Germany or amazon.
They are quick, payment options are great and delivery via UPS is reliable.
Highly recommend them!
Has a great range of clothing, which are very durable and very affordable. All products have a very clear explanation of their features with pictures, but often also with a small video with very appealling music. Great.
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Nov 14, 2023
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Ammo box it’s very good product.
The bushcraft dump pouch is a beautiful product but the closing system needs to be improved as it is inconvenient and inefficient. I would use a rigid thread rather than an elastic one.
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Nov 14, 2023
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Simple shopping. Easy to navigate site. Quick and easy checkout, quick and easy shipping. Arrived on time. Received items matched what I asked for. Quality products. Will definitely shop again and would recommend.
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Mar 29, 2024
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Excellent service. Quality clothing, I especially like the polo shirts and shirts. Quick delivery and good value. I bought from this company on the recommendation of another colleague and I'd definitely recommend.
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Mar 7, 2024
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What do I like?
A range of well designed and made products which suit me needs available at a reasonable price - what is not to like?
On top of that a good website and effective delivery and returns - top marks!
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Jan 9, 2024
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Catalog a bit confusing
Website is a bit confusing when looking for a specific product - takes lot of time to find the difference between two similar trousers for example that are a lot alike
Maybe a "compare" option could be good ?
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Feb 27, 2024
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Good quality products, quick delivery and good value. I work overseas a lot and find their prodcuts very good. Sizing is accurate and the products are well made and duarable. Very happy with my purchases.
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Feb 2, 2024
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Helikon covert m-65 jacket
Super fine jacket, which is of very good quality and solid. In terms of cut, great to wear both casual and in the field. Waterproof with Fjallraven wax and some effort ;)
Contact with Helikon top.
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Oct 17, 2023
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I like the service from them. They produce a great product. I can only say that they using outside of the postal system carriers isn’t smooth. Both UPS, DHL are two carriers that are unreliable.
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Dec 25, 2023
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Swagman roll eccezionale
Lo Swagman roll è eccezionale, per la varietà di utilizzi e la compattezza e leggerezza nel trasporto. Il Poncho U.S. model fa il suo, ancora da provare sul campo, ma i materiali sono buoni.
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Mar 6, 2024
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It’s listening and responding quickly to find a solution.
It’s listening and responding quickly to find a solution. on the other hand it would be necessary to change delivery company because UPS does not communicate when there is a delivery problem
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Oct 29, 2023
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Customer service is excellent, shopping experience on the website is comfortable and transparent and delivery went astonishingly well. Products show an excellent balance of price and quality.
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Oct 22, 2023
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Good products, free returns.
Most of the time products are high quality and well thought through.
Best thing is - each purchase is shipped with a free return label, so whatever doesn't fit you - return for a full refund.
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Feb 25, 2024
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Très bons produits. Qualité au top, envoie soigneux et relation avec client au petit soin. On revient on continuer les achats et d’ailleurs je m’apprête à refaire une commande. Dziekuje.
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Oct 27, 2023
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Great shopping experience, RMA may be improved.
Great shopping experience and on time delivery, I'll shop again here for sure. RMA procedure could be improved with online functions and status monitoring rather than be all paper based.
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Dec 25, 2023
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Great experience !
Shipping fees a little expensive to France but well packaged, quick and good tracking and great experience once you open the package.
I will definitely order from Helikon-Tex again.
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Dec 18, 2023
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High expectations always met.
Purchasing process and delivery always as expected, and the quality of the products is above the price. I've been a customer with Helikon Tex nine times during the past 15 years.
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Feb 23, 2024
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Quickly prepared and shipped to FR.
Well packaged and good products.
Returns seems easy (but never tried).
Not the first time and will not be the last !
Definitely recommand.