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Jan 27, 2024
Verified review
Shipping and returns are very good and, above all, fast.
The size information for pants could be improved. example the mcdu and the utp. both ordered in xxxl. One fits perfectly, the other has 5 cm between my stomach and the waistband.
I had the same problem with other orders. Even two pairs of pants of the same type were significantly different in the same size.
it would be easier for everyone involved if it were possible to order on account/or with a reservation on the credit card account. this would allow a one-off order to choose from and avoid staggered orders/returns.
but to summarize: you are good :-)
I thought it would work out cheaper buying direct from Helikon but after taxes and delivery costs ended up paying 20-30% more than if I’d ordered from a uk supplier. Consider redirecting UK customers to a local supplier in future? Also ordered same sizing in different styles but one style was too small to wear.
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Reviews for www.helikon-tex.com/en_eur/
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Mar 6, 2024
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It’s listening and responding quickly to find a solution.
It’s listening and responding quickly to find a solution. on the other hand it would be necessary to change delivery company because UPS does not communicate when there is a delivery problem
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Oct 29, 2023
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Customer service is excellent, shopping experience on the website is comfortable and transparent and delivery went astonishingly well. Products show an excellent balance of price and quality.
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Oct 22, 2023
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Good products, free returns.
Most of the time products are high quality and well thought through.
Best thing is - each purchase is shipped with a free return label, so whatever doesn't fit you - return for a full refund.
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Feb 25, 2024
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Très bons produits. Qualité au top, envoie soigneux et relation avec client au petit soin. On revient on continuer les achats et d’ailleurs je m’apprête à refaire une commande. Dziekuje.
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Oct 27, 2023
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Great shopping experience, RMA may be improved.
Great shopping experience and on time delivery, I'll shop again here for sure. RMA procedure could be improved with online functions and status monitoring rather than be all paper based.
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Dec 25, 2023
Verified review
Great experience !
Shipping fees a little expensive to France but well packaged, quick and good tracking and great experience once you open the package.
I will definitely order from Helikon-Tex again.
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Dec 18, 2023
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High expectations always met.
Purchasing process and delivery always as expected, and the quality of the products is above the price. I've been a customer with Helikon Tex nine times during the past 15 years.
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Feb 23, 2024
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Quickly prepared and shipped to FR.
Well packaged and good products.
Returns seems easy (but never tried).
Not the first time and will not be the last !
Definitely recommand.
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Jan 5, 2024
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I like the service, cause ,discount in final price, and fast ship, I live in Tenerife Canary Island and usually package take a lot of time, but from Poland come very quick
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Dec 27, 2023
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absolutely recommended
excellent description of the item, very good quality of the item (as usual) excellent communications, fast and safe delivery constantly tracked. absolutely recommended
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Apr 17, 2024
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Honestly one of the best brands! Super fast delivery, excellent payment options and really good customer service! If you like a product, just buy it in their store.
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Dec 9, 2023
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Perfectly fast delivery. Really good customer support and easy delivery to Germany.
I love the products and I love the company. So please keep up the good work!
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May 16, 2024
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Todo bien. Me parecen muy profesionales, en el paquete viene incluso incluído todo lo necesario por si tuvieras que hacer una devolución (nunca lo he necesitado).
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Feb 15, 2024
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Helikon Tex swagman roll
Product was received earlier than projected, quality is clearly high. I in particular ordered the reversible swagman roll and it does all of its jobs perfectly.
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Mar 12, 2024
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All good excepting the UPS service in spain… How about having multiple packing services to choice? Nowadays, a net of picking up places is the best solution…
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Dec 23, 2023
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The emails and Communication was great got my bag fast Considering it’s out of country. Would definitely buy from this company again there as good as Amazon.
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May 29, 2024
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Top winkel. Bestelling die ik plaatste is snel verwerkt en opgestuurd. Uitstekende logistiek, vanuit Polen was mijn bestelling binnen 4 werkdagen geleverd.
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Nov 25, 2023
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Helikon tex offers Well designed, High quality products at a very reasonable price.
overall Im very impressed with my orders and I will order there again.
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May 11, 2024
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Produits de qualité et très bien pensés
Articles très bien pensés pour les pros, avec beaucoup de petits détails pratiques.
Le confort de l’utilisateur est réel.
Très bon rapport qualité/prix.
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May 21, 2024
Verified review
So good I keep coming back.
I’ve been a Helikon-Tex customer for some years now and their continued development and new products keep me coming back. Quality products that last!