www.hubauer-shop.de/en/Reviews:
735 reviews in the last 12 months4,557 total reviews
Excellent
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Most relevant positive review
Jun 27, 2024
Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts.
Always happy, five stars out of the five!
I've been trusting them and every order (roughly 20+) have come on time.
If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company.
I Have trust and I'm still more than happy to order from their house.
Could recommend this kinda of service to everyone!
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JK
Johannes K.
Finland
Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
May 25, 2024
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May 24, 2024
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May 24, 2024
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May 23, 2024
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Jun 4, 2024
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There was a trailer hitch I want that the shipping cost was quoted at 999€. The calculator used to quote the price was using a very incorrect weight for the part and I knew that. I reached out to the customer service and got Ariane. She was utterly useless and unempathetic the situation. She repeated that the shipping price was right but she was so wrong. I went with another dealership, the shipping was 360€ and the hitch was cheaper. So disappointed with the service I didn’t receive. Below is the ticket
[87E0DD1F13C4] - Ihre Nachricht
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
Thank you for your feedback regarding your experience with Hubauer-Shop. We are sorry to hear that you felt disappointed with the service you received, and we apologize for any inconvenience caused. At Hubauer-Shop, we strive to provide excellent customer service and the best possible prices. We are always looking for ways to improve our services, and your feedback is appreciated. Thank you again for taking the time to share your experience.
Your HUBAUER Shop Team
Jun 3, 2024
Verified review
Last experience was worst for me because I did ome order for engine supports, one operator contacted me by email and she says if order it's wrong and she won to modify. I accepted and I received parts at home I received pthe uprights for the supports. I requested to receive the labels for return and order the right parts. But they says if the account it's in company name it's impossible to do the return. I think the relation with Haubauer will be closed from now. Sorry
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May 24, 2024
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You need to give the buyers from overseas, the options to choose
Delivery times and shipping companies
Not only one option,
I waiting for my part more the two weeks
And don’t know where is it now
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Jun 4, 2024
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Ok prices on parts, but website feels like a scam with all the bloat and generic adds. I have never seen a webshop so infected with clickbaits for non-related things.
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Jun 7, 2024
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Really bad customer service, for example no apology whatsoever, also unclear use of English language.
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Answer by www.hubauer-shop.de/en/
Jun 10, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and take all customer comments seriously. We always strive to provide the best service possible, and we are sorry that we have not met your expectations in this regard. At Hubauer-Shop, we value quality customer service and clear communication in all of our interactions with our customers. Thank you again for your feedback, as it allows us to continue to improve our services.
Jun 3, 2024
Verified review
I asked a question regarding my order but they didn't care to answer!!!
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Jun 5, 2024
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very slow shipping
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Answer by www.hubauer-shop.de/en/
Jun 5, 2024
Thank you for taking the time to share your feedback with us. We appreciate your patience and apologize for any inconvenience caused by the slow shipping. At Hubauer-Shop, we strive to provide customers with quality products and excellent service. We value your opinion and hope you'll give us a chance to serve you again in the future.
Jun 3, 2024
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Jan 4, 2024
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Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
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Answer by www.hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier.
Hubauer Team
Oct 11, 2023
Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by www.hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback.
Hubauer Team
Dec 12, 2023
Verified review
Very professional shop
This is how international e-commerce should work, where the local VAT is deducted and the VAT of the country that the merchandise is being exported to is added. The customer service is also very good, and the customer is informed when there is a price change in the shopping basket. Thank you :-)
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Oct 13, 2023
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Buying in Hubauer
I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by www.hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop.
Your HUBAUER Shop Team
BD
Bogdan D.
Ireland
Oct 25, 2023
Verified review
Excellent online shop for my car
I'm make several orders from hubauer-shop.de during the time, they are only original BMW parts which are hard to find elsewhere for 20 years old car.
About 10 days delivery ,at good prices to Ireland.
I'm very happy with them, my e39 estate are happy is well.
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Dec 1, 2023
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I can only recommend. One of the item ordered was not available, I had contact with the technical team which was really helpful and solved the problem and refund quickly.
You can definitely trust the shop.
Many thanks
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Answer by www.hubauer-shop.de/en/
Dec 1, 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that our technical team was able to provide you with the help that you needed. At Hubauer-Shop, we strive to ensure that our customers have a positive shopping experience, and it is encouraging to know that we achieved this. Thank you again for your positive feedback!
Nov 14, 2023
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Delivery and customer sutisfaction
Delivery to other EU state was fast and the shipment was very well controlled. Some extra pay issues related to delivery have appeared unexpectedly but were solved quickly so the customer was happy et the end.
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Dec 8, 2023
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Everything that I ordered was dispatched to me. The package arrived in very good condition and was all very well packaged and protected.
Now, I'm looking forward to getting the parts onto our Z3.
Many thanks.
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