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theedge-sports.com
Reviews:

550 reviews in the last 12 months1,517 total reviews  

4.84
Excellent

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Most relevant positive review

Mar 14, 2024
 Verified review
I ordered a smartwatch very late on Wednesday night, and the watch was delivered to me in Westmeath (from Cork) by Friday morning. I was very impressed with the very fast turn over and delighted I had it in time for the weekend. Delivery was free but due to the high value of the smartwatch I paid 5€ for the UPS delivery but it probably wasn't even needed - happy to say that was the most expensive option for delivery so again I was happy with the service as recently I find delivery charges to be a lot. Delighted I went with a local business and will recommend them to anyone I speak to, especially as the wat h I wanted was on sale also!
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Most relevant negative review

Mar 1, 2024
 Verified review
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude. The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Reviews for theedge-sports.com

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Aug 26, 2024
 Verified review
Hello, I have not yet received order number 13411 please check and reply me greetings
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Aug 20, 2024
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Jul 13, 2024
 Verified review
Ordered what were supposed to be cycling shoes but when I received them you could see that they were already used
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Mar 3, 2024
 Verified review

Poor experience

Ordered and paid for a product online for Cork in store collection, email confirmed that I could collect the following day. Arrived to store and waited 20 minutes while the team apparently were 'getting my order ready'. Eventually I was told by another staff member the product was out of stock and would not be back in stock for months and I would be processed a refund. Waste of my time.
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Answer by theedge-sports.com
Apr 18, 2024
Hi Kieran, thanks for the feedback. We do text and email when orders are ready for collection. You ordered on a Sunday, the 8 hour processing in the original order email that you would have received is 8 "working hours" to give us adequate time to process the order, and try to prevent you coming in early and wasting your time. Sorry for the stock issue, due to a warranty issue with a cateye computer.
Jan 26, 2024
 Verified review
Ordered online, shop did not have my order when I went to collect. Had to take an alternative. It took 35 minutes to find this out. Assistant was very good and apologetic. Someone messed up. Usually my experience is very good.
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Jun 11, 2024
 Verified review
I received a voucher throught the post which clearly had gotten wet and there's a water stain on it I'm v disappointed as I was living it as a present and it arrived a wk late so much for same day service
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Dec 16, 2023
 Verified review

Poor communication

No response to an email query about returning an item by post. No obvious information related to postage returns on website either (that I could find).
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