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Jan 31, 2024
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Your spare part offering is very large and it was easy to find the right part. Excellent!
Your delivery system did not work. In fact you ordered the part from Germany to Finland and your supplier used DHL. Unfortunately you did not make sure that DHL and in Finland Posti have my email and phone info and that created a long delay in delivering as Posti could not reach me. I had to fix it in waiting on OmaPosti chat-line for a long time and give my information through that. All the emails from OmaPosti were sent to Fixpart info-email and no one was replying to those or forwarding those to me.
Please fix this problem and you are even better and give an option to delivery the parts for a pick-up center (Noutopaikka) instead of home delivery. Working people cannot afford sitting home waiting for DHL-courier.
In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form.
The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.
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Reviews for FixPart.fi/fi
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Sep 19, 2024
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Tilaus hetkellä toimitus aika oli 3-5 arkipäivää mutta Tilauksen jälkeen toimitusaika olikin 6-8 viikkoa.
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Sep 27, 2024
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Ei pidä ilmoittaa että varastossa on , toimitus 1-3pvä. Tanskasta tuli tuote huomattavasti myöhässä
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Answer by FixPart.fi/fi
Sep 30, 2024
Hyvää päivää, olen pahoillani, ettet saanut tilaustasi ajoissa. Valitettavasti toimitus viivästyi hieman, mistä pyydämme anteeksi. Jos tuotteessa on edelleen jotain vikaa, pyydämme ilmoittamaan siitä meille. Bram, FixPartin asiakaspalvelu
Sep 26, 2024
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Fixpart not compatible
The fixpart wasn't compatible with the original part. Clearly missing adapter from end of the part.
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Answer by FixPart.fi/fi
Sep 27, 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Oct 2, 2024
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Lupasitte nopean toimituksen, mutta olipa hidas lähetys. En voi jatkossa luottaa teidän toimintaan.
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Answer by FixPart.fi/fi
Oct 2, 2024
Hyvää päivää, olen pahoillani, ettet saanut tilaustasi ajoissa. Valitettavasti toimitus viivästyi hieman, mistä pyydämme anteeksi. Jos tuotteessa on edelleen jotain vikaa, pyydämme ilmoittamaan siitä meille. Bram, FixPartin asiakaspalvelu
Sep 26, 2024
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Epäsopivan tuotteen palautus ei näytä onnistuvan, vaikka tuotteella on 14 päivän palautusoikeus.
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Answer by FixPart.fi/fi
Sep 27, 2024
Hyvää päivää, olemme pahoillamme, ettet saanut oikeaa tuotetta. Olemme lähettäneet palautusohjeet, jotta voit palauttaa tuotteen. Se on saattanut päätyä roskapostiin, joten tarkista se myös sieltä. Bram, FixPartin asiakaspalvelu
Sep 17, 2024
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Very long delivery time and no help from customer support
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Sep 24, 2024
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You promised 1-3 days and it took 13
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Answer by FixPart.fi/fi
Sep 25, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Sep 26, 2024
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Sep 26, 2024
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Sep 22, 2024
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Sep 20, 2024
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Sep 20, 2024
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Sep 17, 2024
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Sep 16, 2024
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Sep 13, 2024
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Sep 12, 2024
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Aug 31, 2024
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I recommend! But could be improved.
The parts fit perfectly. Delivery was fast.
Customer service helped me find the correct part, but could have done more and could have been faster.
There was a production defect in one of the parts I received. This defect may impact the life expectancy of the part. The original version of this part did infact break due to stress, which is why I am replacing it. The replacement part quality is not great because of the defect. I payed about 40€ for a set of parts where this part is included, I think for that price the quality should be top notch. Otherwise it is a great fit, and 40€ is cheaper than purchasing a new appliance.
The original manufacturer of the home appliance was not able to provide a spare part, so I love that there is a service that provides these products!
I would give 5/5 stars if the quality control of parts was better and if customer service replied faster and searched for the part for me, instead of just helping me to find it myself. However I want to thank customer service because they were still very helpful and reasonably fast. But there is always room for improvement.
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Aug 27, 2024
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the box was open when delivered to me, hopefully the 'device' works okay. Should pay attention how box taped/sealed. Otherwise everything worked as expected.
Laatikko oli avoin toimitettaessa, toivottavasti vastus edelleen toimii kun se on asennettu uuniin. kannattaisi kiinnittää huomiota siihen miten laatikko teipataan kiinni. Toimitus oli nopea, osa löytyi helposti, eli hyvin meni
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Aug 15, 2024
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Bags for vacuum cleaner
I ordered bags for the vacuum Cleaner Grundig VCC 3850 and you sent me the bags type VCC 3650. I haven’t yet tested if these bags are suitable to my vacuum cleaner, but I hope they do. Perhaps they match with both cleaner types.
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Aug 9, 2024
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Poorly packaged
The product was good but it was packed poorly. The first one arrived broken and the replacement also had slight wear, but was adequate for us. The fact that the second one was also poorly packaged was especially disappointing.