FixPart.fi/fi- Logo - reviews

FixPart.fi/fi
Reviews:

2,487 reviews in the last 12 months5,254 total reviews  

4.27
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jan 31, 2024
 Verified review
Your spare part offering is very large and it was easy to find the right part. Excellent! Your delivery system did not work. In fact you ordered the part from Germany to Finland and your supplier used DHL. Unfortunately you did not make sure that DHL and in Finland Posti have my email and phone info and that created a long delay in delivering as Posti could not reach me. I had to fix it in waiting on OmaPosti chat-line for a long time and give my information through that. All the emails from OmaPosti were sent to Fixpart info-email and no one was replying to those or forwarding those to me. Please fix this problem and you are even better and give an option to delivery the parts for a pick-up center (Noutopaikka) instead of home delivery. Working people cannot afford sitting home waiting for DHL-courier.

Most relevant negative review

Mar 20, 2024
 Verified review
In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form. The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for FixPart.fi/fi

 Sort by  
Relevance
Sep 7, 2024
 Verified review
Report review
Sep 7, 2024
 Verified review
Report review
Sep 7, 2024
 Verified review
Report review
Sep 7, 2024
 Verified review
Report review
Sep 6, 2024
 Verified review
Report review
Sep 6, 2024
 Verified review
Report review
Sep 6, 2024
 Verified review
Report review
Sep 6, 2024
 Verified review
Report review
Sep 5, 2024
 Verified review
Report review
Sep 5, 2024
 Verified review
Report review
Sep 5, 2024
 Verified review
Report review
Sep 5, 2024
 Verified review
Report review
Sep 5, 2024
 Verified review
Report review
Sep 6, 2024
 Verified review

There is no free return, the client has to return by his/her own expence

The products I ordered were just right, so from that point of view this shop is reliable and ok. And the delivery was very quick. But, the products were finally unnecessary to us (we found our own spareparts), and we wanted to return the order. I asked for return and got the return address to the France. When I went to the post office here in Finland, it clarified to me, that the return was to be done at my own expence. And the return costs would be about the same amount than was the price of the spareparts. I tried to negotiate about the return costs with the shop, but with poor success. I am sure that I was negotiating with a robot, the answers were so clumsy. So I didn't return the spareparts. I think that this shop is very twisted, dishonest and misleading to the client. This shop advertises the client's easy right to return the order, but doesn't mention by a single word, that the only way to do the return is to do it by the client's own expence. If I had known that, I wouldn't have ordered at all. I can't recommend this shop. You can order, if you are 100% sure you are ordering just the right spareparts you won't need to return.
Report review
Sep 24, 2024
 Verified review
Check the pages of your online store. I ordered a part for a dishwasher based on the model number and compared the faulty component of the device with the picture on your website. It was supposed to be fine, but I got the wrong product anyway. Customer service responded with a delay and did not accomplish anything. Bad operation, I will order components elsewhere in the future.
Report review
Answer by FixPart.fi/fi
Sep 25, 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Sep 23, 2024
 Verified review
Toistaiseksi ei ole kovin lupaavaa. Tuote oli väärä, eikä oikean löytämistä valikoimista helposta se, että niistä ei ole kuvia. Lisäksi tuotteen vaihtaminen ei ikäänkuin näytä kuuluvan palveluvalikoimaan. Odotan kuitenkin teidän asiakaspalvelun yhteydenottoa, ennen kuin muodostan lopullista kantaani. YT Aarno Laitila
Report review
Sep 12, 2024
 Verified review

pettynyt

turhat kyselyt palautuksen perusteista. saako palauttaa vai ei jos ei ole sopiva pitäs voida palauttaa niinkö posti myynnin säännöt sanovat.
Report review
Sep 15, 2024
 Verified review

Lousy return conditions

the return conditions are lousy, chargeable and made difficult in terms of transportation. that's why I won't buy anything from you again.
Report review
Sep 14, 2024
 Verified review
The whole shop feels like a hoax. The return process has been made very difficult and you have to pay the return shipping yourself.
Report review
Sep 19, 2024
 Verified review
Tilaus hetkellä toimitus aika oli 3-5 arkipäivää mutta Tilauksen jälkeen toimitusaika olikin 6-8 viikkoa.
Report review