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koro-shop.ie
Reviews:

126 reviews in the last 12 months145 total reviews  

4.71
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Most relevant positive review

Jun 5, 2024
 Verified review
I absolutely love their dates! Sometimes it happens that there are a few rotten ones but their fast delivery and customer care make up for the few rotten dates ;) I wish there were less plastic packaging. Also, there are often the same products out of stock and I find the nut butters quiet pricey compared to other brands. Overall, they are great quality products.
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Most relevant negative review

May 8, 2024
 Verified review
The parcel showed that there was a "leak" (that there is something wrong inside), BUT there were absolutely NO dents on the parcel outside. It is not the courier's fault, but the shipping department of Koro should have wrapped the items accordingly. I hope they will make them aware of this. I'm sorry to say, though, that I'm truly disappointed about this order. I have written a "complaint" to explain, but it was not possible to submit the form. The website did not respond correctly. So I decided to write a complaint / bad review here. Koro has just lost a customer. Best wishes for the future, and I do hope you will get this sorted with the shipping department!
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Reviews for koro-shop.ie

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Feb 15, 2024
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May 8, 2024
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Products Not Sufficiently Wrapped (Glass broken inside)

The parcel showed that there was a "leak" (that there is something wrong inside), BUT there were absolutely NO dents on the parcel outside. It is not the courier's fault, but the shipping department of Koro should have wrapped the items accordingly. I hope they will make them aware of this. I'm sorry to say, though, that I'm truly disappointed about this order. I have written a "complaint" to explain, but it was not possible to submit the form. The website did not respond correctly. So I decided to write a complaint / bad review here. Koro has just lost a customer. Best wishes for the future, and I do hope you will get this sorted with the shipping department!
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Answer by koro-shop.ie
Jun 4, 2024
Hi there, we are very sorry for the issue you experienced. Please always use the Help Centre on www.koro.ie to contact customer support. Thank you, your KoRo Team.
May 5, 2024
 Verified review
You have healthy products and the juices are good. Your shipping process and logistic is slow and need to improve. For my current order I received an email on 28 April that my order was shipped. The tracking showed the courier only received the order on the 2nd of May. Wrong information disappoints a customer. Shipping items faster if it means a customer paying for it should be an option. This is my 3rd order. In my first order an item was received damaged.
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Answer by koro-shop.ie
Jun 4, 2024
Hello, thank you for your feedback. We are very sorry for the inconvenience caused. Please always use the Help Centre on www.koro.ie to contact customer support. Thank you, your KoRo Team.
May 9, 2024
 Verified review
I am still waiting for delivery. It is my 1st order with Koro and I so until my parcel is delivered I cannot rate their products! The original delivery estimate was 6-7 days, it's now day 8 and the parcel is still in transit...
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Answer by koro-shop.ie
Jun 4, 2024
Hi there, we are very sorry for the issue you experienced. Please always use the Help Centre on www.koro.ie to contact customer support. Thank you, your KoRo Team.